Jeeves Consumer Services — Tv service ESCALATION

Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, I

Ali Asgar, purchased a TV on 30.03.2023 from Flipkart and simultaneously availed a 3-year Extended Warranty through Jeeves Protection Plan

On 20.08.2025, my TV stopped functioning. What followed has been a series of false assurances, wrong parts, defective parts, repeated technician visits, and complete negligence on your part. The timeline is as follows:

21.08.2025 – Technician confirmed motherboard fault and raised request for replacement part.
Despite assurance of resolution within 48 hours, the matter was not resolved.
23.08.2025 – Technician visited with a wrong part (different model).
03.09.2025 – Technician again visited but the part provided was defective.
On each occasion, I was misled with repeated promises of resolution within 48 hours.
no solution till date i.e. 18.09.2025
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Oct 04, 2025
Updated by Aliasgar.Sci
not resolved till date
 
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