Jeeves Consumer Services Complaints & Reviews

I purchased a 55 inch LED TV through Flipkart having order ID OD[protected]. It was supposed to be installed on 11th May with case ID FLNR-8YQ63C-6R6TUK-S8D31C-IYJBQ96. It is yet to be installed. I am not getting any response from Jeeves....

I am writing to formally lodge a complaint regarding the non-receipt of a refund for 8 kg samsung washing machine, which I purchased through Flipkart on 20/4/25. Ticket No:[protected].

Despite multiple attempts to resolve this issue through your customer support channels, I have not received the refund amount, nor have I been provided with a satisfactory explanation for the delay.

I request that the refund...

Thomson Tv speaker not working...

I registered claim for my VU 65inch TV unit repair on 30/03/25 under complete protection plan of Jeeves which i bought. After that Jeeves keep availing new dates to attend the repair but still not resolved even after 20days passed....

I bought a mobile from Flipkart in June 2024 with a complete protection plan for 1 year from Flipkart, with protection ID PCMFLK0V[protected]. Within the 1 year, on March 2, 2025, my phone's screen got damaged, and immediately on March 3, 2025, I called the consumer care number of Jeeves to register a complaint, with claim ID CLAFLK[protected]. For this, I again made a payment of 1500 because I was told this is the service charge...

Dear Team,

I am escalating my claim CLAFLK[protected], which remains unresolved despite multiple follow-ups.

The claim was raised on March 8th, but the product has not been picked up to date.
On March 15th, customer care assured pickup within two business days, but no action was taken.
Upon following up again today (March 19th), I was informed that the claim has expired, requiring me to restart...

I have registered complaint with Jeeves against accident claim for screen damage for my Thomson tv under complete protection plan and I paid Rs.500 for visiting charges on 20.07.24, service person visited my home and after that the complaint was closed without resolution, since then i am following with customer care by phone and mails it was alomost 8 months i am suffering with Jeeves which is worst experience I had, even I talked to senior...

I am writing to formally lodge a complaint regarding the recurring cooling issue with my AC, which I have been experiencing for the past 1.5 years. Despite multiple visits by Jeeves technicians, and replacement of several parts, the issue continues to persist. I am deeply dissatisfied with the lack of a permanent solution to this ongoing problem.

To provide a detailed account:

Over the last 1.5 years, I have...

Date of first & last complaint - 17.01.2025 & 22.02.2025
First Complaint Ticket No :[protected] dated 17.01.2025
Last Complaint Claim ID No : Claim ID is CLAJVS[protected] dated 22.02.2025
My Jeeves Extended warranty Plan ID: CPJVCR[protected] valid upto 20.09.2025

Description of the Incident :
I have taken extended warranty from 21.09.22 to 20.09.25 from Jeeves of Rs.2625/- when purchase...

Warrentry claim issues my mobile number mismatch but policy same number...

I had registered a laptop service request on 17th dec, and the laptop was collected by the team on 26th, it wasnt returned for a month despite a lot of calls and messages, and finally after a month it was returned in January, but the repair wasnt done as apparently the parts werent available. i was told that the parts will come in February and my repair will be continued, but again i got a call stating my laptop is Unrepairable and was subjected...

I registered a warranty claim under Jeeves 2 year warranty plan. My laptop's RAM slot has been damaged. Whenever I call the customer care, they keep saying service is not available in my location but I live in Jalandhar, not any remote area where the service can't be provided. And later on they told me they will rpovide reimbursement for my repairs done from official HP centre. But they are asking for Rs. 80K, which is actually higher than...

Despite multiple follow-ups, the issue remains unresolved. Below is the detailed timeline for your reference:
Claim Registration: November 2, 2024.
Laptop Pickup: November 6, 2024.
Laptop Returned: November 20, 2024.
Reimbursement Confirmation: November 25, 2024 (I was informed I would receive reimbursement for the repair).
Submission to Official Service Center: As instructed, I submitted the laptop to the Infinix official service center.
Repair Update: December 9, 2024 (I was informed by the service center that the required part is unavailable, and the repair could not be completed).
Refund Confirmation: December 14, 2024 (I was informed that a refund of Rs 18, 000 was confirmed).
Email Received: December 19, 2024 (I received an email confirming the refund, but the laptop has not been picked up yet).
Today is December 30, 2024, and I have yet to receive any updates or resolution regarding my claim. This prolonged delay has caused significant inconvenience, and I urge you to intervene and expedite the resolution process
Best regards,

Purchased a television on Flipkart. Flipkart partnered with Jeeves for Installation. Jeeves sent a technician for installing TV and sold a stabilizer for new TV at the price of 2200 rupees. After payment we asked for a bill. The technician is not giving the bill and just went off. How can a technician sell a product without a bill under the name of Jeeves. When raised a complaint on Flipkart, t redirected to Jeeves. When raised a complaint...

Dear Sir/madam
1. Jeeves Policy CPFKGJ[protected] is valid from Oct 09, 2022 to Oct 08, 2025.
2. machine not working since 08 Dec 24 . First complaint raised through Customer care 11 Dec 24 (CPFKGJ[protected], then again 20Dec 24 CLAFLK[protected] then again on 28 Dec 24 (CLAFLK[protected]) . NIL Action from JEEVES SIDE except false promise by CC for early action and good feedback.
3. Online complaint also raised to jeeves and
[protected]@jeeves.co.in, [protected]@jeeves.co.in . Again reply of early action . However NIL solution.
4. Towards the darked side Today I came to know hat jeeves had closed my complaint siting customer not response even though allotted technician never responds.
5. Now I have also taken up the case with local Hyderabad IRDA and bima lokpal for the necessary resolution due to lot of discomfort and the PAID policy taken not to have discomfort.

Regards
Sanjay Kumar Rana
[protected]

CC: Kind Attention Team Jeeves,
reference - Ticket No:[protected]
I initiated the refund claim in the month of 14th Sep'24 and after that day myself continuously followed up with jeeves customer care and every time i have been told that it is in process and we have escalated your request on priority. more than TWENTY calls have been made by me and every time fake promises done by your customer care executive.
today...

Dear Sir/Madam,
I am writing to seek your assistance regarding an issue with my 43’’ VU television, purchased on December 8, 2021, through Flipkart (Order ID: OD[protected]. Along with this purchase, I also opted for a 3-year extended warranty from Jeeves who is in partnership with Flipkart, on December 11, 2021.

In mid-2024, the TV began experiencing issues, such as a blank screen and no audio while...

I had purchased an extended warranty from Jeeves for my Kodak LED TV purchased via invoice no: JVS/3/0436 on[protected]. The service was valid for the period 18th Mar 2023 to 17th Mar 2025.
My TV display has issues on 27th Aug and a claim was raised for repair. The TV was picked for repair and returned after 12 days on 10th Sep 2024. The next day on 11th Sep the same display issue was reported as the repair work did not solve the...

Complaint against:- Jeeves consumer services Private Limited

I have purchased product on Dec 2021 Motorola smart led tv with 3 year full protection plan by Jeeves Consumer Services

28 Oct 2024 i have faced the distorted noise issue on tv restarting, as per policy i have called to jeeves customer care they registered my case no below received on text,
Case id: FLRM-6Ui62A-PG58MJ-WG0AF6-BY8T7PL.
br...

I purchased a Relame Fully Automatic Washing Machine from Flipkart, along with the Complete Protection Plan provided by Jeeves. It's now been over 1.5 months since I reported an issue with the washing machine, but despite my continuous follow-ups, neither Flipkart nor Jeeves have taken any meaningful action to resolve the problem.

The technician assigned to my case has been repeatedly closing and canceling the complaint without...