| Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, I |
I, Ali Asgar, purchased a TV on 30.03.2023 from Flipkart and simultaneously availed a 3-year Extended Warranty through Jeeves Protection Plan by paying ₹1, 250/-.
On 20.08.2025, my TV stopped functioning. What followed has been a series of false assurances, wrong parts, defective parts, repeated technician visits, and complete negligence on your part. The timeline is as follows:
21.08.2025 – Technician confirmed motherboard fault and raised request for replacement part.
Despite assurance of resolution within 48 hours, the matter was not resolved.
23.08.2025 – Technician visited with a wrong part (different model).
03.09.2025 – Technician again visited but the part provided was defective.
On each occasion, I was misled with repeated promises of resolution within 48 hours.
This entire conduct clearly amounts to:
Gross Deficiency of Service under Section 2(11) of Consumer Protection Act, 2019,
Unfair Trade Practice under Section 2(47), and
Harassment and mental agony caused due to deliberate negligence.
For nearly one month, you have failed to repair/replace my TV despite extended warranty coverage. Instead of providing a genuine solution, I have been subjected to harassment, false commitments, and undue mental stress.
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