[Resolved] Jeeves Consumer Services — Vu tv 42inch - Extended warranty claim CLJP[protected] | |||
I have registered a complaint with jeeves under extended warranty on 16th May 2021, the engineer visited and informed that the mother board of the tv has to be repaired after 1 month of continuous follow up technician fits the mother board and informs that the panel of the tv is damaged and needs to be repaired, and for that the TV set has to be taken away. It has been 2.months since I registered the complain for this TV and no action has been taken by anyone. Under jeeves policy if they fail to repair the product within 30 calender days they will refund the money or provide a replacement product but no action had been taken even then. It has been 1 month my tv has been taken away for repairs and no status is being provided to me. Atleast 30 times I have called and the customer service representative gives answers like a machine that we are doing it on priority but nothing is happening. With constant emails I get responses from Mr. Dhinesh S and Mr. Sabarinathan R. I was informed that the repair will take place in 2 days. Then again after 2 days Mr. Dhinesh S informs it will take 2 days to get the repair. After 2 days again Mr. Sabarinathan R replies saying we will tell the status on 9th July. Following up on 9th July Mr. Dhinesh S says we will update on 16th July. And so on I have not received and update regarding repair, refund or replacement. Requesting your kind assistance in this matter. Please help me. I am attaching email conversations screenshot for reference to prove I'm not making any false claim. Was this information helpful? | |||
Aug 24, 2021 Complaint marked as Resolved Finally after 3 months of constant mails and fights I recieved a refund of the correct amount from jeeves. Patience is the key with these people. But keep a constant communication going so that you atleast keep things in their mind i feel.
I really don't know what this platform did by I'm certain that I did not get my issue resolved by them because apart from the first time they have never replied or updated me about anything even after posting an update. But I would recommend to not loose faith in this platform as well as it maybe helpful afterall.
Resolving the complaint now.
Thank you for helping me. Jeeves Consumer Services customer support has been notified about the posted complaint. Aug 02, 2021 Updated by Rachit Chirania No action taken yet. No proper response from the company yet regarding my claim. Only receiving new dates regarding update and on the new date another new date is being given for update. It's been 3 months that I filed the claim now.  | |||
 1 Comment | |||
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No satisfactory response received from the company yet. Still receiving responses from the company of the new dates as to when they will update about the claim.
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