[Resolved]  Jet Airways — cancellation with refund

My name is Shailesh Gheewala . My Cleartrip Id: [protected] and Jet Airways PNR :IOKZOE and SpiceJet PNR: M7PIPC .My booking for round trip of Mumbai-Cochin-Mumbai . I booked these tickets for the holidays with my family to enjoy some quality time am travel with my Family.But now Keral facing flood situation and very worst position . Roads are also blocked and our resort is also closed and they suggest don’t come due to the bad conditions. As it is a public
health issue also with the fear of insect borne and food-water borne diseases we would prefer not to travel under such extreme conditions due to a natural calamity. Also my wife being a diabetic patient has even higher chances of getting diseases. We hope for the best the people in distress there but we want to cancel our holiday plans and so we are also cancelling my resort booking and they are cooperative about it. Henceforth I request you to cancel my Airlines ticket hope best Cooperation Airlines and Cleartrip to us and give fully refund to us. Once again we request you to give us the best cooperation in these diverse conditions.
I attach my Cleartrip Id and Jet Airlines and SpiceJet PNR and Ticket Number. I am also attach my resort cancellation booking. Once again request You give us best cooperation and refund to us.image1.jpeg
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Oct 5, 2018
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Aug 27, 2018
Updated by Shailesh Gheewala
The mail has been sent to the airlines quite a few many times and there has been no positive response. On the contrary our resort at Munnar by Club mahindra has agreed to cooperate for the cancellation process. Also SpiceJet has given response under positive pretext. But jet airways is not showing any signs of response under such strong naturally contradictory situations for travel. Not only the traveling is difficult but also hazardous for health of the travellers under such conditions where the state is a house of food and water borne diseases.
Verified Support
Sep 03, 2018
Jet Airways Customer Care's response
From: Guest Relations
Sent: 31 August 2018 19:03
To: '[protected]@gmail.com' <[protected]@gmail.com>
Subject: Jet Airways India Ltd *** cancellation with refund BOM/CC/310818/3470724

Dear Mr Gheewala,

This has reference to your communication on Consumer Help Line.

Vide our mail we duly acknowledge its receipt and thank you for your time in writing to us and sharing your experience.

We assure you of giving it our complete attention to understand and redress your concerns.
We will be handling this communication registered under the Ref no: BOM/CC/310818/3470724
We will endeavor to revert to you latest by September 6th, 2018

May we solicit your patience and support to us till such time.
Sincerely,
Pradeep Hegde ¿ Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com
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