Jio Mart — Free products not received as per Offer Advertisement

Website:

Jiomart.com

Step1 -
I(Mahesh) saw a JIO MART Offers advertisement for 02 and 03 Oct 2021 in an Times of India newspaper dated 02.Oct.2021 which published offers like Buy 02 get 01 free etc.(Advertisement screen shot attached for your reference) Post booking my order XXXXXXXXXXXX on Jio mart on 03Oct2021 reached out to JIO Mart Customer helpdesk on[protected] on 03rd Oct 2021 and a Support Executive - Manisha asked me to send an email on [protected]@jiomart.com.with the advertisement offers I see on newspaper.Step2-
After sending an email to [protected]@jiomart.com, A ticket number was generated -[protected] and was asked to wait to get a response from them.

Step3-
I re-rang JIO Mart Customer helpdesk on[protected] and asked them that I was unable to see the free products in my cart when I booked so how it will be added to my delivery. - Support Executive explained me that, as per the offer scheme - Free products with be added from their end and same will be delivered during delivery.

Step4- on Day 04.Oct.2021 I receive an email from Jio Mart support as They referred my query as Delay in delivery.
Step6-I replied back saying my query was never for delay in delivery.
I registered a complaint for Free products not received as per offer advertisement.

Also to note Partial order was delivered without including free product as per advertisement. Also my order had 1kg*2 Moong Dal in it and 500gm*2 Tur Dal and that was also delivered
without including free product as per advertisement.

Step7- Jio Mart support again came back saying that you will receive free products or cashback in 03 BD's.

Step8- V. IMP Jio Mart Team now denying on the offer as they did not had such Offer. Plz refer email Screen shot attached .

Step9- And with this note I am requesting Consumer Forum to get into it and help me with the same.

-Back-ups attached.
- Email Escalation Screenshots - attached
- Advertisement Screen shot - attached