[Resolved]  Jiomart — NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022

Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022

ToJioMart
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Oct 14 at 6:48 AM

Hi,

Today is the 7th day but you have FAILED to credit my REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct.

Therefore, I would urge you to seriously look into it and take appropriate action to ensure compliance without any INORDINATE DELAYS.

Regards,
DebasXXXXX
824706XXXX
On Monday, October 10, 2022, 02:25:19 PM GMT+5:30, JioMart wrote:

Ticket No:[protected]

Dear Mr. XXX,
Namaste!

We completely understand. If this happened to us we would be really upset too.

As per the telephonic conversation, we request you to wait for the completion of seven working days for the amount to credit in your source account.

We appreciate your patience and valuable time.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

We thank you for bringing it to our attention and allowing us to address it. We are looking forward to serving you again.

Should you need any other information, please do visit us at https://www.jiomart.com/.

Dhanyavaad.
Team JioMart

On 10 Oct, 2022 07:43 AM, [protected]@yahoo.com wrote:

Ticket No:[protected]

Hi,

This is to inform you that you have sent me the below SMS, but your refund of Rs.1566.80 has still NOT BEEN CREDITED to my credit card YET (ORIGINAL SOURCE) and is not therefore reflecting. Please cross-check/confirm at YOUR END for any TECHNICAL ERROR and if the said amount has been DEBITED from your account and has been CREDITED to MY SOURCE ACCOUNT or not.I AM APPREHENDING THIS SINCE YOU ARE FACING TECHNICAL ERRORS NOWADAYS!!FYI, my JIO Wallet amount has been credited BUT NOT THE CREDIT CARD ACCOUNT, WHY?This again PROVES your INTENTIONS of holding customer's big amount with you under the pretext of RBI instructions of "5-7 days", right? If not, why not FORTHWITH?"Dear Customer, Your refund of Rs. 1566.80 with JioMart order id[protected]M has been initiated against the non-delivered articles and the same will get credited in 5 to 7 working days."NOT HAPPY WITH THE CURRENT SERVICES!!

Regards,
DebasXXXXXX
82470XXXXX

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