Jiomart Complaints & Reviews

Ordered unsalted roasted peanuts via order#[protected]A and received SALTED peanuts. When contacted, initially they agreed to refund for wrong item and asked to upload cancelled cheque, but due to issue with the chat window, unable to upload cancelled cheque image and the rep informed to contact again.
When contact again, JioMart refused to refund the amount.

I ordered an electronic item from jiomart on 29th February through online payment(₹78, 000). The estimated delivery date was on 1st February. Till now I haven't received the product. The order delivery status is changing day by day. I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason for the delay. They are saying that they don't have functionality to know where the order has reached. No action has been taken till now. I ordered from jio mart in a belief that it is a reputed company and it comes under your prestigious company Reliance Retail. But now I have lost my trust in jio mart. Customer care is not sure about the delivery date or status. I'm really stressed, wasting my time to call the customer care to ask about the order status all the time. I haven't got any updates till now. I'm submitting the invoice and other details here. Please take an immediate action on this issue. No one should ever have my experience, really disappointed with Jio mart service. Please respond sir.

I recently placed an order (Order Number:
[protected]W ) and faced several challenges:

The JioMart application was inaccessible for nearly 30 minutes, delaying my order update.
I haven't received any confirmation email/whatsapp/message.
Despite multiple attempts to contact customer support, I encountered unhelpful responses and difficulty in communication. The two female representatives lacked proficiency in English and said that it's not their job to raise email confirmation and I have to mail, and one even suggested contacting my bank for issues that seem to be within JioMart's domain. Why should I contact my bank regarding my order and emi details? ain't jio is supposed to send the email with all the required details as i have placed an order of around 70k which is huge.
I am particularly concerned about the lack of order confirmation via email, WhatsApp, or SMS. Additionally, the worst support of competent customer support adds to my dissatisfaction.

I am seeking the following resolutions:

Immediate confirmation of my order, preferably via email, including the EMI details and due date as mentioned during the order process.
An explanation for the technical issues affecting the JioMart application and the subpar customer support experience.
Consideration for compensation due to the inconvenience caused by these issues.
I request your prompt attention to these matters and a comprehensive response addressing each concern.

Thank you for your understanding and cooperation in resolving these issues.

Sincerely,
Sopna Kesavan

I received the wrong item.I need to return the order. I have been raising the complaint since 10 days but no updates from that side
Order I'd[protected]A

Ticket No:[protected]

Dear All,

I was not delivered a product of 2 bags of rice amounting to rs.178/- for which I had prepaid the amount. I had called up the customer service and raised a complaint about the same, but even after 18 days of raising the complaint, no refund has been received. They keep telling that I will get the refund in next 3 days, but no action on the same. Kindly help me with this. br...

I was not delivered a product of 2 bags of rice amounting to rs.178/- for which I had prepaid the amount. I had called up the customer service and raised a complaint about the same, but even after 18 days of raising the complaint, no refund has been received. They keep telling that I will get the refund in next 3 days, but no action on the same. Kindly help me with this.
Credit note:T[protected]
Request Id:[protected]
Order no:[protected]A
Order date:10/12/2023
I was not provided bill for the same by the delivery guy as we had returned a biscuit packet which was damaged.
Shaziya Shaikh
[protected]

Order date: 24 Nov 2023
Client name: Md Tausif
Order return: 29 Nov 2023
mobile no - [protected]
I purchased Locket Man running shoes with order ID ______. I ordered size 6, but the company sent me size 8. The box and the shoes were also tampered with. I returned the product on 30 Nov and the delivery man collected my shoes. A few hours later, when I checked the app, it showed that I had cancelled the return. I contacted Jio Mart and they told me they had registered my complaint. They also promised that I would get my refund by 11 Dec, but they did not refund me. When I contacted them again, they said they registered a new complaint and did not give me any information about the refund or the status of my previous complaint. I just want my money back.

I purchased JioMart giftcard worth rs 1000 on 8 dec 23 and placed an order of rs 333 out of it but balance amount of rs 667 being not reflected in my account...

I purchased JioMart giftcard of rs 1000 on 8 December 23 and out of which order was placed for rs 333 but my balance of 667 being not shown in my account...

I purchased Jiomart giftcard worth rs 1000 on 8 December 2023 and placed order worth rs 333 but balance amount is not appearing.Even when I cancelled the order only 333 refunded back to wallet instead of rs 1000.

Received 10 rs chips packet instead of the 2 ghee boxes in the order that was delivered on 19 November. As you can see in the cctv video screenshot the time and date of delivery. The delivery guy has flat lays chips inside the packet, in no chance it can contain two 1 litre ghee boxes.

Jio support is pathetic they closed my raised ticket as resolved without any basic enquiry or investigation. I request the reputed jio employee who is reading it to figure out why was my raised ticket was marked as resolved as i have given all the necessary details. I have raised a ticket again via customer support but still nothing has happened and i think i need to wait again for 5 days then the ticket will be marked as resolved.

I want the refund of the product that was not delivered.
If nothing is done i will be more than happy to file a case and move to court.

Order number:[protected]A

i have ordered based on diwali celebration need, but it was unfortunate that the order was not delivered by Jio mart. If they cannot handle such orders than why are they taking orders? Order which was placed two days ago was not delivered resulting in disappointment in diwali celebration. Very poor service Jio mart.

Rajesh Dsouza
[protected]

Order ID[protected]A

Product Name - Lifelong Beard Trimmer LLPCM11 With 4hr Runtime, Quick Charge, 20 Length Settings (Black)

Shipment Number[protected]A-01

Product Amount - Rs 476/-

Pick up partner -Delhivery Logistics company

Pick up date - 28th Oct'23

Pick up tracking ID provided by Dehlivery Logistics company- [protected]

Complaint Ticket No[protected]

I returned the above-mentioned product on 28th Oct’23 via Delhivery Logistics courier partner who had come home to pick up the package on 28th Oct. I have been confirmed by the Delhivery Logistics company that the return package has been handed over to jiomart on 31st Oct but still my return status is pending & refund not initiated. Its been 14 days that the product was picked up, i still get the pick up schedule reminder & calls everyday for this product. Every time i contact Jiomart telephonic customer support ([protected]) the team says that the product is not picked up and the team has no update on this & the refund can't be initiated.

I have raised multiple complaints on the same but i get no response from the Jiomart support team. This is very poor customer support & irresponsible rude behaviour towards the customer.

Please find the attached acknowledgment received from Delhivery courier company regarding my successful pickup.

Regards
Aravind V K
PH No - [protected]

Being man, i ordered nivea men lipbalm 10peices making total of INR 1000 but received nivea cherry shine lipbalm on 19/10/23. I don't think it would be fine for a man to use girly lipbalms so raised complaint for return or replacement on 19/10/23 and was to get the replacement delivered on 21/10/23 which never happened. Raised complaint again on 21/10/23 regarding this and then was promised to get refund in 7 working days. So far no refund given and jiomart is mot responding to mails or chats. I can't them from registered number staying abroad. Today is 09/11/23 and jiomart has stolen my money worth INR 1000 and asking me to do festival with girly nivea cherry shine lipbalm

I ordered almonds but received balloons

Sir i am product purchased from Jio Mart product name Is Jio Dive this received as a Damaged then i am reutun the order on Jio mart but company not return this prodct

Complaint against
JioMart
(Online grocery shop)
Mumbai

Subject
18 months old medicines supplied

Order Number
[protected]A

Shipment Number
[protected]J

Invoice Number
S24C191SIDA00212

GRIEVANCE STANDS AS FOLLOWS

Look at the following snapshots.
What you have delivered?
19 month old medicines.
Manufacturing date is 3/2022
Why should we use surch old medicines, which remained unsold for 19 months as dead stock with your vendor?
Why can't you supply medicines from fresh stock, of fresh batch?
Why shouldn't we use fresh batch medicines rather than 19 months old medicines. And you cannot force us to use such an old batch medicines.
Arrange for an immediate return pickup and refund back our amount.
RK Agrawal

Attached PDF file consisting 3 snapshots, as follows.

1. Order details
2. Front portion of the medicine boxes
3. Back portion of the boxes

Hi team, I ordered for an Apple iPad 10th Gen from JioMart. It was supposed to be delivered by today and suddenly the delivery date is changed to Oct 25. There is no link to track where the order is. The same product has one day delivery option in Amazon. Just because there was a discount with a credit card, I ordered in JioMart. Now I am reading so many negative reviews about their delivery service and worried whether I will receive my product or not. It’s an expensive branded product and they don’t care about doing a proper delivery service. Please look into it.

Delivery boy was very rude and he refused to come to my home to deliver the product instead saying me to come 2 km away to pick the order otherwise he will cancel my order.

his no. [protected]

On 7th Sep i purchased groceries from Jio Mart and through Sodexo i paid amount but in system it's not showing hence the store manager the sodexo amount will be refunded within 7 days hence Please pay again through phone pay and Till now the Sodexo amount is not refunded and followed up with Reliance Customer care 18 times till now the amount is not credited. I didn't expect this service from reliance very worst company