Submit a Complaint
Claimed

Jiomart Complaints & Reviews

www.jiomart.com
1
Updated: Nov 21, 2025
Complaints 912
Resolved
77
Unresolved
835
Bad 😕 It seems that Jiomart has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Jiomart

Having problems with Jiomart?

File a complaint and get it resolved by Jiomart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Jiomart

Jiomart reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aravind V K
Nov 11, 2023
Report
Copy

Website: www.jiomart.com

Order ID[protected]A

Product Name - Lifelong Beard Trimmer LLPCM11 With 4hr Runtime, Quick Charge, 20 Length Settings (Black)

Shipment Number[protected]A-01

Product Amount - Rs 476/-

Pick up partner -Delhivery Logistics company

Pick up date - 28th Oct'23

Pick up tracking ID provided by Dehlivery Logistics company- [protected]

Complaint Ticket No[protected]

I returned the above-mentioned product on 28th Oct’23 via Delhivery Logistics courier partner who had come home to pick up the package on 28th Oct. I have been confirmed by the Delhivery Logistics company that the return package has been handed over to jiomart on 31st Oct but still my return status is pending & refund not initiated. Its been 14 days that the product was picked up, i still get the pick up schedule reminder & calls everyday for this product. Every time i contact Jiomart telephonic customer support ([protected]) the team says that the product is not picked up and the team has no update on this & the refund can't be initiated.

I have raised multiple complaints on the same but i get no response from the Jiomart support team. This is very poor customer support & irresponsible rude behaviour towards the customer.

Please find the attached acknowledgment received from Delhivery courier company regarding my successful pickup.

Regards
Aravind V K
PH No - [protected]
+3 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    PhaniramK
    Nov 9, 2023
    Report
    Copy

    Being man, i ordered nivea men lipbalm 10peices making total of INR 1000 but received nivea cherry shine lipbalm on 19/10/23. I don't think it would be fine for a man to use girly lipbalms so raised complaint for return or replacement on 19/10/23 and was to get the replacement delivered on 21/10/23 which never happened. Raised complaint again on 21/10/23 regarding this and then was promised to get refund in 7 working days. So far no refund given and jiomart is mot responding to mails or chats. I can't them from registered number staying abroad. Today is 09/11/23 and jiomart has stolen my money worth INR 1000 and asking me to do festival with girly nivea cherry shine lipbalm
    +4 photos
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      Gaurav _rai2003
      from Delhi, Delhi
      Nov 8, 2023
      Report
      Copy

      I ordered almonds but received balloons
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mahendramohite
        from Akola, Maharashtra
        Oct 30, 2023
        Resolved
        Report
        Copy
        Resolved

        Address: Baramulla
        Website: jiomart

        Sir i am product purchased from Jio Mart product name Is Jio Dive this received as a Damaged then i am reutun the order on Jio mart but company not return this prodct
        Nov 1, 2023
        Complaint marked as Resolved 
        My complaint not solved pl help me
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rameesh agarwal
          Oct 27, 2023
          Report
          Copy

          Complaint against
          JioMart
          (Online grocery shop)
          Mumbai

          Subject
          18 months old medicines supplied

          Order Number
          [protected]A

          Shipment Number
          [protected]J

          Invoice Number
          S24C191SIDA00212

          GRIEVANCE STANDS AS FOLLOWS

          Look at the following snapshots.
          What you have delivered?
          19 month old medicines.
          Manufacturing date is 3/2022
          Why should we use surch old medicines, which remained unsold for 19 months as dead stock with your vendor?
          Why can't you supply medicines from fresh stock, of fresh batch?
          Why shouldn't we use fresh batch medicines rather than 19 months old medicines. And you cannot force us to use such an old batch medicines.
          Arrange for an immediate return pickup and refund back our amount.
          RK Agrawal

          Attached PDF file consisting 3 snapshots, as follows.

          1. Order details
          2. Front portion of the medicine boxes
          3. Back portion of the boxes
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            L
            lavanyaa2610
            from Bengaluru, Karnataka
            Oct 23, 2023
            Report
            Copy

            Hi team, I ordered for an Apple iPad 10th Gen from JioMart. It was supposed to be delivered by today and suddenly the delivery date is changed to Oct 25. There is no link to track where the order is. The same product has one day delivery option in Amazon. Just because there was a discount with a credit card, I ordered in JioMart. Now I am reading so many negative reviews about their delivery service and worried whether I will receive my product or not. It’s an expensive branded product and they don’t care about doing a proper delivery service. Please look into it.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              b49015
              from amritsar, Punjab
              Oct 13, 2023
              Report
              Copy

              Address: Tarntaran, punjab

              Delivery boy was very rude and he refused to come to my home to deliver the product instead saying me to come 2 km away to pick the order otherwise he will cancel my order.

              his no. [protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                L
                lohithu
                from Pune, Maharashtra
                Oct 8, 2023
                Report
                Copy

                On 7th Sep i purchased groceries from Jio Mart and through Sodexo i paid amount but in system it's not showing hence the store manager the sodexo amount will be refunded within 7 days hence Please pay again through phone pay and Till now the Sodexo amount is not refunded and followed up with Reliance Customer care 18 times till now the amount is not credited. I didn't expect this service from reliance very worst company
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mkb77
                  from Mumbai, Maharashtra
                  Sep 26, 2023
                  Report
                  Copy

                  Had ordered 2 nail paints worth 300. Got delivered 2 lipsticks which I never order that add up to ₹180.

                  I ended up paying but never got the correct products delivered. Have emailed them got a ticket number, was assured within 3-5 days I will get a resolution.

                  It’s been 7 days no resolution was given and keep postponing. I want a refund of ₹300
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Soumyabrato
                    Sep 13, 2023
                    Report
                    Copy

                    Address: Guwahati, Assam

                    I ordered a chair from Jiomart on 5th September'23 & paid for the same also, it was showing expected arrival date as 7th September'23 but till date its undelivered. I fist complained about the same on 8th September'23 vide ticket number[protected], where the executive said that it will be resolved within 3-5 days. Now I am calling the customer care everyday & getting only one statement "will be resolved as soon as possible". No use mailing to any level as they do not have any escalation matrix. On mail one response is received that you already have a ticket so no we are cancelling this ticket. Total frustrated with such unprofessional company with such low ethics. No response, no communication, nothing. I am in a hopeless situation.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gk1369
                      Sep 12, 2023
                      Report
                      Copy

                      After recieving the faulty piece i requested for return.initially 15 days no person come to pick up.one day delivery person contacted me for otp .he said he will come and pick up the product next day .but on app it reflected return rejected.i contacted the customer care regarding it.they said there wouldn't be any issue.return will be made.i waited for promised time but after it over they said return can't done.kinldy look into issue
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Y
                        Yogi1923
                        from Ghaziabad, Uttar Pradesh
                        Sep 9, 2023
                        Report
                        Copy

                        Address: Ghaziabad

                        Hi,

                        i made an order on 12 August 2023 and order is not delivered by JIOMART and my money is also not refunded back till date. I made so many call to JIOMART and sends so many emails regarding the same.

                        JIOMART app status is showing refund is processed but refund amount is not credited in my bank account and i have also send my bank statement to JIOMART.

                        I also check in my bank about the same, banker confirmed my nothing is come from JIOMART.

                        MY order no is[protected]A dated 12 August 2023.

                        Regards,
                        Yogendra

                        Kindly do the needful.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Akash098765
                          from Noida, Uttar Pradesh
                          Sep 9, 2023
                          Report
                          Copy

                          Unblock jiomart account

                          Jiomart account blocked please unblock it showing invalid login I have balance in my jiomart account please unblock my account or refund my jiomart wallet Balance in bank account .
                          Jiomart account number :- [protected]
                          Email :- [protected]@gmail.com
                          Bank details for refund of jiomart wallet balance :-
                          Account number :[protected]
                          Ifsc :- PYTM0123456
                          Account holder name :- Gomati Devi
                          Bank...
                          +1 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          A
                          Aruna_83
                          from Bengaluru, Karnataka
                          Sep 7, 2023
                          Report
                          Copy

                          Grocery Order not received even though Dispatched message and OTP received from Jiomart

                          Address: Jiomart Kaggadaspura / C V Raman Nagar, 560093

                          Dear Sir/Madam,

                          I am highly disappointed with the JioMart service for my order[protected]M.

                          I placed an order on 27th August, JioMart revised the order by removing some of the not available items (2 oil packets and 1 Pista packet).
                          The remaining items (3 biscuit packets and one Nutraj California Roasted & Salted Pistachios 200 g) were supposed to be delivered on 3rd Sep.

                          I have...
                          +1 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          M
                          Mahendra Chauhan
                          from Nagpur, Maharashtra
                          Aug 22, 2023
                          Report
                          Copy

                          Address: Jio mart vadodara

                          Sir.

                          With reference to the above sited subject regarding order no[protected]W in this connection date of delivery as on 15th Aug.2023 then after change order date 16 to 18th Aug 23 in between, as per SMS from your side on 16th Aug, to day our shipmen delivery today i.e 16th aug but your, mr. Krunal ankleshwaria has said today to delivery, he has taken decission that of on tracking order shows product return, without delivery remarks returned, customer always right, Rs 500/0 deduct from my prepaid payment of Rs 5046/- foe what reason to deduct amount, this is not my fault, your side responsiblr, to recover from krunal ankleshwariya .he has reject my order. Await for ypour quick reply,

                          yours Sincerely,

                          Mahendra chauhan
                          M [protected]
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            vini saluja
                            Aug 19, 2023
                            Report
                            Copy

                            I have ordered a product though the payment has been taken by them fully. but half of the product has not been delievered yet. even not ready to resolve the issue .
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aiswarya Abhijith
                              Aug 18, 2023
                              Report
                              Copy

                              I ordered Hanumakkhya Mix (DryFruits Seeds&Berries) 1kg Cashews, Raisins, Almonds, Pistachios, Cranberries of
                              ₹480.00 (order number:[protected]A). The product was full of worms in it but the item is showing non-returnable.
                              Such low quality food products that too worm infested items should be availed for return and refund as it is can't be used at any means
                              +1 photos
                              +2 videos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shaziyaashemu
                                Aug 17, 2023
                                Aug 17, 2023
                                This thread was updated on Aug 17, 2023
                                Report
                                Copy

                                My order was delivered with missing product and I had called up the customer care and inform them about the same, but no refund has been initiated nor any update has been done on the order about the refund.
                                Products missing in order-
                                Sugar 1 kg- Rs. 45/-
                                Bread 350 grams- Rs. 18.05/-
                                Nippo Gold AAA batteries - Rs.103.55/-
                                Order no[protected]A

                                I had been informed by jiomart that because I had shared the OTP with the delivery guy, without checking the order. They will not help me with my complaint.
                                This is cheating, I had ordered my monthly groceries and was not able to check the items, this guys have made us fool because of our trust on the brand..not acceptable..
                                Thank you
                                Shaziya Shaikh
                                [protected]
                                View replies
                                My order has been closed again stating order delivered. I swear on God, I am not going to order or use jiomart in my life again, but I am not going to let it go like this. I am going to fight it for the other customers who are being fooled by your delivery guys because of your lack of tracking. Now for me it is not a matter of few hundreds of rupees but to do what is right and make sure that no innocent customers are fooled by such act of fradulent. I had ordered monthly groceries items from jiomart, do you expect me to open the package and count each and every product in the package. The package which was delivered was not sealed properly and can be opened easily. I had been using services like blinkit and big basket as well. We never came across such incidents with them. The product count is always correct. We trust big brands like you for good customer service and support. I am a working woman. Had spend my valuable time and energy and efforts to
                                inform you guys that things are not good at your end and this needs to be corrected.

                                Can't believe that you guys are so easily saying that products are delivered because you shared the OTP with the delivery guys.

                                Not done guys... seriously

                                Sent from Yahoo Mail on Android

                                On Thu, Aug 17, 2023 at 12:58, JioMart
                                wrote:
                                Dear Customer,
                                Namaste!

                                We are closingticket no :[protected]
                                as duplicate and your complaint is being tracked on original ticket[protected] . We are currently working on the complaint and would revert to at the earliest.

                                We look forward to hearing from you.

                                If you need further assistance, please visit our website at_ www.jiomart.com _or login to Web App.

                                Dhanyavaad,
                                Team JioMart

                                Products missing in my order - Comment #4119640 - Image #0
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sebypa59
                                  Aug 15, 2023
                                  Report
                                  Copy

                                  Non-refund against the failed transaction of placing the order for the payment made

                                  Address: [email protected], [email protected]

                                  I paid Rs 2372.99 through Mobikwik for the purchase on 6.8.2023, but the order was not found placed. While contacting Mobikwik customer care they told me that the amount has been successfully paid to Jiomart and asked me to contact Jiomart customer care. Accordingly, I made a complaint through both phone and e-mail. The complaint along with the invoice received for the payment made from Mobikwik is e-mailed to [protected]@jiomart.com. They told...
                                  +1 photos
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy
                                  A
                                  Aniketsingh08
                                  from Bengaluru, Karnataka
                                  Aug 8, 2023
                                  Report
                                  Copy

                                  Hello team I am unable to login to my jiomart App and website too.
                                  There is invalid login message after submitting OTP.
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit