Jiomart Complaints & Reviews

Ideal delivery day promised is 2 days. But evwn after 4 days they cant deliver. Order status remain same(ordered state) after 5 days. Atlast you have to cancel it. Its happening from my last 3 orders. Waste of time. Some scam is going on....

I hope this email finds you well. I am writing to express my deep dissatisfaction and frustration with my recent shopping experience at jiomart store. I have been a loyal customer of JioMart for quite some time, but my recent order has left me extremely disappointed.

I am writing to express my dissatisfaction with the service I received from your store crew. On Monday, July 24, I placed an order(Order Number
[protected]A)...

My account has been disabled by Jiomart purposefully and for last 5 months they are unable to fix it, every time I am calling Customer care they just say wait for 2-3 days and then nothing happens.

They are not raising any complaints and doing nothing.

The customer support is not even replying on the mails as well.

This is really painful to call again and mail every week without any response.br...

Complaint against
Jio Mart
Online grocery shop
Mumbai

Order number
[protected]

So you have again started you dirty and illegal habit to cancel the order because you could not supply and put your deficiency on CUSTOMER shoulders, lying that we have returned it.
Look at the following screenshot.
This order was placed on 24th July and today you are saying, we have returned...

Ref order #[protected]W dated July 14, 2023
This order is a prepaid order for groceries made on July 14, 2023.
Today is July 21, 2023 and the items have not been delivered.
On contcating the customer care at Jiomart, i was informed that there was no provision to cancel the order and get a refund.
Nor were they willing to commit to a delivery date....

I have bought a VR box from Jio mart, where I complained that the control stick isnt working but no response from both chat and call support. They said that I will be contacted by no one has called for the past 12 days. Now I dont want any replacement, due to the inconvenience I need full refund....

Dear Team,

Only the 5 litres pack was delivered and the 1 litre pack was not delivered .

This same instance has also happened in the past where the 1 litre pack was initially not delivered and the amount was later refunded since the 1 litre pack was not available with them .

The details related to the documents and the photos are attached herewith for yr reference .

Already written...

I placed 3 order for grocery items on 8th and 9th july. It's a prepaid irder. It was supposed to get delivered by 10th july as per jiomart delivery commitments.
Now it's more than a week, orders are not yet delivered!
They simply extending delivery date every day without any intimation to me ... No SMS.. No Call !
I only followed up to them after waiting 5 days, i asked to raised complaint about it in their customer...

On 29th june 2023, i placed an order (Order number:[protected]a) for the apex by savya home apollo black high back office chair. However, when i received the order on 04th july 2023, i noticed that the item was missing the height adjustment feature. Immediately, i requested a return for the product due to this issue. The return request was accepted on the same day, but unfortunately, they were unable to provide the scheduled pickup...

I had ordered online delivery of Streax Natural Hair Color of 60ml + 60gm pack of 4 packets each on 05/07/2023, i got delivery on 12/7/2023. when it has been opened i got 25ml + 25gm of 4 packets, so there is mismatch of weight as per what has been ordered. when i did complaint to JIOMART they deny of accepting wrong weight product. i paid for 60ml + 60gm of each and delivered 25ml + 25gm each

so kindly do needful & obliged...

I purchased a product from JIOMART worth INR 12440...Since 10th of July I am getting mesaage regarding prpduct is out for delivery and every night they give false reason o[censored]navaibility to recieve, customer wanted delivery later etc..the pathetic thing is that on contacting JIOMART customer care you cant directly talk to any one...after AI every time new peraon comes for chat who makes you diverted by asking alternate number and other irrelevant...

On 7th I bought as a first order sugar, butter and bread. It was prepaid. Delivery was to be on 9th. Each night the delivery date is postponed. Yesterday I called and I was told that my order would be placed on priority and I would receive by evening. Today I called again and I was tod that it would be delivered soon. When?...

I bought a product yesterday after providing my pin code, after 28 hrs I got a message telling refund is processed. if they can't provide the product then why the product is listed in the app/site even after I provided my postal code, this is not the first time I am getting this refund . if they have shown, the item is unavailable on the site itself I would have bought it from somewhere else in the meantime. I have lost my time waiting for...

Hi

I filed complaint on 4th July and till date there is no response to my concern. Bad quality of bucket has been delivered with scratches and broken edges. I had filed complaint and even called customer care several times but no one is giving resolution. They told me to wait till 7th July for response but still no one has bothered. Even socila media team of jiomart is giving standard replies that someone will revert but again...

Dear Sir/Madam,

I am writing to file a formal complaint against JioMart regarding the extremely disappointing and frustrating experience I had with their service. I placed an order on JioMart's platform on 1st July [Order Number:[protected]A-02], and I am deeply dissatisfied with the entire process from order placement to the unauthorized cancellation and subsequent lack of refund.

To begin with, the...

I ordered a Lifelong 1.5L 1500W Stainless Steel electric kettle from the JioMart app recently. Because I received the damaged product, I placed the return request in the app and uploaded relevant photos and videos. But my return request was rejected with the reason that the customer representative couldn't reach me via phone. Now the app does not have the option to raise the return request again. I called customer care more than 10 times...

I ordered a Boat earphone on 18th of June by Jiomart and today is 30th of June and I still haven't received my product and the order status is again showing it will arrive by tomorrow, it's saying it will arrive Tomorrow for the past 10 days.
I am annoyed by the customer support as well as they promised me each and every time that it will be delivered and no result of delivery seen.
I have mailed them called them and even...

I ordered grocery items from jiomart on 25th May 2023, which is my first experience and the item was worth rs 1977 through paytm wallet. The ordered was processed in 3 shipment, So I cancelled the one shipment order which was worth Rs 1409 on 26th May. The said the refund has initiated and it will be reflected within 7 days. But the amount has not been reflected on my account yet. I have reached the customer care through email and log a complaint...

I ordered JioDive from jiomart. On the day of delivery the delivery personnel called me and said that he is at my house. I was in office so I asked him to deliver it to the security personnel and he then asked me the OTP to deliver it to the building security. Once I reach back home the security personnel told me that no delivery person ever came. Now Jiomart team has told me that it's not their responsibility what thier delivery executive...

I have ordered groceries items on 7 June and their expected delivery date was 11 June but it was postponed day by day till 13 June and then without informing order was cancelled . Being regular customer, I have been facing this problem repeatedly, and this kind of business is unacceptable. I have come up with this problem hoping you would look into this matter and this is not repeated again ....