Jiomart — Products not delivered nor order is being cancelled

Website: www.jiomart.com

The products I had ordered were supposed to be delivered on 16 May 2026, 1:45 pm, but it is the day after now, and the order has not been delivered, nor has it been cancelled, nor can I cancel it; it shows failed to cancel. I tried talking in the chat box with the customer care; they had created a ticket, but have not responded in the app. They did not receive the customer care call either.
Order details
Order ID
JM6A0822DC017D668DAD
Shipment ID
JM6A0822DC017D668DAD-01
Order Date
16 May, 2026
Product Detail
Cadbury Dairy Milk Silk Ganache Chocolate Bar 54 g
58 G
Lotte Pepero Crunchy Sticks 39 g
Woktok Spicy Korean Instant Noodles 75.5 g
Geki Nissin Korean Veg Noodles 70 g
Mogu Mogu Lychee Juice With Nata De Coco 320 ml
Dove Hair Therapy Fall Rescue Conditioner with Nutrilock Actives 175 ml
Kurkure Masala Munch Combo Pack 197 g (Pack of 3)

And the payment has already been made.
I hope to receive a response soon.
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    1800 890 1222
    70003 70003
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    Mumbai, Maharashtra, India
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