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Jiomart Complaints & Reviews

www.jiomart.com
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Updated: Jul 13, 2026
Complaints 937
Resolved
79
Unresolved
858
Bad 😕 It seems that Jiomart has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Jiomart reviews & complaints page 4

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R
Rajesh S Nandanwar
from Noida, Uttar Pradesh
Oct 8, 2022
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Short delivery of items Order no. 16623065460268412

Against the 57 items that i had ordered, 20 were not delivered however it is showing as delivered. I have raised multiple complaints with no resolution in sight. Call ticket number provided was [protected]
Order number is[protected]A
Jio mart has lost one loyal customer permanently.
The complaint has been raised on 6th Sept 2022 and its been more than a month that this is not resolved....
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N
neeraj0000j
Oct 7, 2022
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Refund amount pending for order 16587945460014399A since 29th July

Website: jiomart

For My order dated 26th July, Full refund of Rs 573 is not received till date, only partial refund of Rs 87 is received, Remaining amount to be refunded Rs 486.

order[protected]A...
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K
kprajith
Sep 19, 2022
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Unable to login in jiomart

Website: www.jiomart.com/customer/account/login

I can't able to login for the past 10 days in jiomart application and website showing invalid login and invalid otp even though I have given the correct OTP.I have already complaint this issue 10 days before to the jiomart customer care but they are not looking this issue seriously and everytime they are saying that we will get back to you once we get an update.I have tried all the steps like clearing all data and cache but not resolved yet.So...
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M
Maheshmysr
from MYSORE, Karnataka
Aug 24, 2022
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Warranty issue on Electrical material

Hi,
Purchased Syska LED tube light from jiomart and there was 1 Year warrenty. It has gone faulty and I wanted to get the replacement under warrenty. Jiomart team not taking any intrestvin solvingvthe problem instead asking to contact Syska support center. No Syska support team is asking for invoice which I tried from Jiomart app but unable to download it from there. When contacted jiomart customer care, they are giving useless response...
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2
29112003
Aug 10, 2022
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Not able to login

I am not able to login on jio Mart after entering correct OTP many a times .
I tried a lot but when I could not login. This time my experience was worst than ever. I did not expect this from jiomart being a regular customer of jiomart ....
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N
Nihal001997
Jul 21, 2022
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Jiomart has blocked my wallet balance 798rs by not allowing to login

I couldnt able to login to jio mart application from last 3 days. I have lodged a complaint several times to their toll free no and also talked several times to there cs head team for the resolution faster. They told me please wait for 48 hours and till now 3 days gone i couldnt be able to login to jio mart application, its always showing invalid otp....
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C
Clarajosh
from Hyderabad, Andhra Pradesh
Jun 26, 2022
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Amount deducted but order declined and amount not refunded

Address: JioMart App

I ordered A2 ghee on 14/06/2022 throughJioMartApp. My amount of Rs 664 debited but order was declined. Customer care told to wait for 7 days for the amt to credit to my account. It's almost 12 days and I didn't receive the amount still. From day 1 had been contacting the customer care through chat, call and email. Now they say query resolved. But my amount has not been credited back to me. If I ask them when I will receive my amt, they again...
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P
Prasaddatla
Jun 16, 2022
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Amount deducted but order not booked it now

Hi I placed 3 orders from jio mart app and all the the orders the amount deducted but order not booked, the transaction I'd
[protected] is 349rs on[protected] and
[protected] is 349 rs on[protected] and
[protected] is 349 rs on[protected] the all three transactions are made by upi gpay, please refund my money of total rs 1047....
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W
Woods Are Lovely
May 8, 2022
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Order delivery/customer care support

Order placed 01 may 22, yet to materialize.Daily a fresh date is given .
Repeated complaints, no addressal .
Customer support care ... Mr Pushkarna... Held the call on hold and disconnected after 30 minutes by the clock, on the pretext of heavily over worked . Customer care is non available to customers.
Surely, some one in the management would like to improve this mess ....
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N
Naseem Bee
Apr 27, 2022
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Amount deducted but order not booked

Address: Jio mart online shopping

Dear Sir
Maine 23 April 2022 ko 05.34pm ko order book kiya jo failed ho gaya uski koi payment nahi cuti
But uske baad 08.39pm ko fir se order book kiya jiski payment Rs 1312.95 deducte ho gaya but order book nahi huwa nahi koi order id generate hui app ki jio mart me koi id generate nahi show ho rahi hai
Maine payment Phonepe se ki thi jisme clearly show ho raha hai first payment failed ho gayi but jo second attempt kiya...
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P
PRATIK LALAN
Apr 5, 2022
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Order not getting delivered

Hello, Respected Sir/Madam,
Myself Pratik Lalan,
I placed an order on 30th March 2022 on jiomart app, order Id is[protected]A. Shipment id:[protected]A-01. The initial date of delivery was on 3rd April but till date it has not been delivered and everytime while contacting customer care, false statements are been given to me by saying be rest assured the order will get delivered by end of the day, no correct information...
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S
sanket bora
Mar 19, 2022
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Jio Mart Gift Card

Please find attached evidence for the same 3048/- got deducted but didn't receive the gift card.

Please, your urgent action is highly appreciated as we have been taking follow-up since long....
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J
jaikirankumar
from Bengaluru, Karnataka
Mar 16, 2022
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Gift Card Scam

Hi Team,

I had placed an order for jiomart giftcard from [protected] account. The recipient had received the Gift Card balance [protected] account and I'm able to see the balance on the account.

However, right now I'm not able to use this balance to place an order. When I CONTACTed the CUSTOMER support team one person said we don't have any information about Gift Card tight now. So i asked him to transfer...
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P
Padmavathy L R
from Chennai, Tamil Nadu
Feb 15, 2022
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Poor product quality

Address: R K Shanmugam Salai, K K Nagar, Chennai
Website: Jiomart

Dear Head of jio mart,

Please note that I had raised the complaint on the same day of delivery of the products. That is on the 27th January 2022.

Some one from your team contacted me on the next day itself and assured me that they will send the replacement products.

But to my surprise I found that the complaint number was removed from the complaint log and no one came with the replacement products.br...
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A
arjunb35
Feb 6, 2022
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Big online scam going with Jiomart app and Reliance retail

JIO Mart app sharing all the personal information to the thrid party when you raise the complaint from Jio mart app for the wrong product you received
Below are details
I have received one wrong product and then I approached first ivrs [protected] to connect customer this but it is not working to speak with customer care. Then I have sent email to [protected]@jiomart.com they are also not responded with issue.

Third option...
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R
Rajeshaaa
Feb 5, 2022
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Product return pickup and refund

I purchased Odelee baby 2 in 1 on 21st December and received the product on 3rd Jan. The product is damaged I placed return on same day but till now it was not resolved. I spoke to support team and supervisor but no one is able to help with this and are asking me to wait. It's been a month now. I raised complaint through app and also sent email to [protected]@jiomart.com and [protected]@jiomart.com but no one helped on this.
Order no:[protected]Abr...
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F
Fatu79
from Mumbai, Maharashtra
Feb 3, 2022
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Non delivery of product since 1 month

I had placed an order via the Jio Mart app on 29th Dec, 2021.

It's been more then a month now and my order hasn't been delivered yet. It was supposed to be delivered by 4th Jan, 2022

The status on the app never changes (always shows status as "shipped"). I will be sending screen shots for the same.

I have been constantly following up by sending e mails, posting on the jio Mart face book page...
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K
Krupali Pawar
Jan 25, 2022
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Ordered items-status showed returned and no refund received

I ordered items from jiomart worth rs 2000, order got returned due to their technical issues and i still didn't received refund yet....
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B
Bharat_Jawa
Jan 21, 2022
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Order declined, money deducted, refund yet not received.

Dear Team,
I was order grocery products on 9th Jan 2022 on jiomart, order declined, money deducted from my Paytm account but refund yet not received. I have done all requests for refund with jiomart customer care on calls and emails, but my problem not solve. Screenshot is attached for your reference, please do the needful and refund my money as soon as possible.
Thanks
Bharat
[protected]@nomail.jiomart.com...
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P
Pareshthakkar
from NAVI MUMBAI, Maharashtra
Jan 14, 2022
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My order automatic get return and not received refund

I made order and payment on 19th Nov.'2021 some items was unavailable of which refund was given to me on 23th Nov.'2021. Then balance order automatic return on 25th Nov.'2021. I made many complaints from 29th Nov.'21 vide complaint No. [protected] but still did not return my small amount. It is strongly recommended to do strict action against JIOMART as it is clear they don't want to refund the amount. All details are with them and its more...
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