Jiomart — Received Defective Product

Address: Veraval

Hello
i have purchased a boat smart watch from jiomart
i have received a damaged product.
i made a return request on same day.
but nobody called and request was closed,
again I made a request on 17 but still its pending,
plz inform me what should I do.

my registered mobile number is [protected].
my mail id is [protected]@yahoo.com.
my order id is[protected]A.
my ticket no is.[protected].