Jiomart — Received order In spoiled condition, refund not providing

Website: www.jiomart.com

On 23rd may at 1:22pm afternoon, I had placed an order on jiomart, it should be arrived before 1:52pm. But it got delivered at 2:40pm around.

JM6A115CAC[protected] order id
Paid amount 123rs
Order date 23 may 1:22pm
Delivered date 23 may 9:07am same day morning as per jiomart

When I opened a packets of milk, it was already spoiled. Straightaway I tried to raise my complaint through chat option but the deliberately or their poor server unable to register my complaint as order not updated to delivered as per customer care.
Customer care said wait for 24 hours to get updated then do a complaint.

And now it's been 48 hours, order still not gets updated yet.

Then I tried their help support on twitter, I sent all images whichever I clicked on day of delivery. After that I throwed packets in dustbin. Now I don't have that packets.

And they deliberately asking me to send a photos in which brand name appears. How could I do the same on day 3??

It's a clear case of open fraud has been done by jiomart. I don't know what else they want to verify?

So in short, jiomart is not initiating my refund despite all my efforts. Which i felt gone in a vain.

I've lost my money and time due to open fraud by jiomart.