[Resolved] Jiomart — Refund NOT made forthwith after JioMart cancelled my order .

[Resolved] Jiomart — Refund NOT made forthwith after JioMart cancelled my order .

S somdebasish from Hyderabad, Telangana Oct 9, 2022 Apr 12, 2024 This thread was updated on Apr 12, 2024

JioMart order ID[protected]M dated October 7, 2022 I have come to know that JioMart has ARBITRARILY cancelled my above dated order without any intimation to me after visiting the status in their website. The order was cancelled before their expected DELIVERY DATE as informed to me at the time of booking which was October 9, 2022 and through SMS sent to me by JioMart ASSURING DELIVERY of items yesterday, October 8, 2022. However, to my utter surprise, late in the evening, JioMart had cancelled my latest questioned order suo moto. No information to that effect was sent by JioMart to its customer (Gross Negligence). Money not refunded immediately and is still kept with JioMart. ATTACHED are the SCREENSHOTS. QUESTIONS are NOW: 1. Why JioMart is not refunding the money forthwith/immediately when the policy of NO auto reordering is in place on cancellation of the order by JioMart at no fault of the customer and holding the money for 7 working days, which tentamounts to embezzlement. 2. Why not there is a policy of RE-ORDERING THE SAME initiated by JioMart' on the customer's behest as a sigh of relieve to the aggrieved customer due to JioMart's GROSS NEGLIGENCE and DEFICIENCY in RENDERING SERVICES to its customers and HOLDING such collection of huge sum of money under the garb/flaws of law. THEREFORE SEE TO IT THAT SUCH MALPRACTICE SHOULD STOP IMMEDIATELY AND CUSTOMER'S SUCH MONEY IS REFUNDED FORTHWITH WITHOUT ANY ORDINATE DELAY. +2 photos Was this information helpful? No (0) Yes (0)
Oct 19, 2022 Complaint marked as Resolved Refund made, but not instantly. Oct 12, 2022 Updated by somdebasish ISSUE NOT RESOLVED!! As of today, NO refund was made. INFORMED REFUND INITIATED BUT STILL NOT CREDITED TO MY SOURCE METHOD OF PAYMENT. Still waiting for the REFUND AT NO FAULT OF MINE SINCE THEY CANCELLED ORDER ARBITRARILY STATING TECHNICAL REASON. NOW HOLDING PUBLIC MONEY FOR SO MANY DAYS...NEGLECTED TO RENDER SERVICES TO ITS CUSTOMERS!! NOT AT ALL HAPPY WITH THE SERVICES. Oct 14, 2022 Updated by somdebasish JIOMART HAS NOT YET REFUNDED MY MONEY. IT IS NOW OVER 7 DAYS... ISSUE NOT YET RESOLVED...!! Re: NOT HAPPY WITH THE CURRENT SERVICES OF JIOMART[protected]M dated October 7, 2022 ToJioMart Show more Oct 14 at 6:48 AM Hi, Today is the 7th day but you have FAILED to credit the REFUND TO MY SOURCE ACCOUNT/METHOD OF PAYMENT which is very unfortunate and proves my apprehensions in my below-mentioned mail to you to be correct. Therefore, I would urge you to seriously look into it and take appropriate action to ensure compliance without any INORDINATE DELAYS. Regards, DebasiXxxx 82470xxxxx On Monday, October 10, 2022, 02:25:19 PM GMT+5:30, JioMart <[protected]@jiomart.com> wrote: Ticket No:[protected] Dear Mr. Som, Namaste! We completely understand. If this happened to us we would be really upset too. As per the telephonic conversation, we request you to wait for the completion of seven working days for the amount to credit in your source account. We appreciate your patience and valuable time. You can also check the status of your refund through website/application on self help tool by following the below path-click on orders> select order you are looking for- click on my refund. At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services. We thank you for bringing it to our attention and allowing us to address it. We are looking forward to serving you again. Should you need any other information, please do visit us at https://www.jiomart.com/. Dhanyavaad. Team JioMart On 10 Oct, 2022 07:43 AM, [protected]@yahoo.com wrote: Ticket No:[protected] Hi, This is to inform you that you have sent me the below SMS, but your refund of Rs.1566.80 has still NOT BEEN CREDITED to my credit card YET (ORIGINAL SOURCE) and is not therefore reflecting. Please cross-check/confirm at YOUR END for any TECHNICAL ERROR and if the said amount has been DEBITED from your account and has been CREDITED to MY SOURCE ACCOUNT or not.I AM APPREHENDING THIS SINCE YOU ARE FACING TECHNICAL ERRORS NOWADAYS!!FYI, my JIO Wallet amount has been credited BUT NOT THE CREDIT CARD ACCOUNT, WHY?This again PROVES your INTENTIONS of holding customer's big amount with you under the pretext of RBI instructions of "5-7 days", right? If not, why not FORTHWITH?"Dear Customer, Your refund of Rs. 1566.80 with JioMart order id[protected]M has been initiated against the non-delivered articles and the same will get credited in 5 to 7 working days."NOT HAPPY WITH THE CURRENT SERVICES !!Regards, Debasxxxx8247Xxxxx Delete Spam Move to Mark as Starred Mark as Unread Reply Reply All Forward
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Comments

ravindsi

Apr 12, 2024

Hi Team,

This is 4 th time I am raising this issue. Already 3 complaints has been resolved with
out proper resolution.

Details are as follows.

Ref ticket reply:

As we checked transaction against (order ID/Txn no[protected]A ₹808.00 10 Mar 2024, 12:46 20240310010950000973566839647619063 UPI PAYTMPG Payment Failed[protected]A ₹808.00 10 Mar 2024, 12:45 20240310010960000973566631978990748 UPI PAYTMPG Payment Failed has been failed, request you to check with source account from where you have made payment.

The above provided resolution is not correct and the Issue not resolved yet because the payment was done in cash to the delivery boy as it was a COD order. The above online payment was failing on 10 march, so I requested for COD and delivery was done on 11th march. Paent was done to delivery boy in cash.

I am getting worried on trading with Joi in future seeing the customer care response and care less atitude on providing resolution. For Rs 172, I had to raise 3 tickets and this is the 4th attempt. Is this acceptable?

Regards,
Ravindra
[protected].