Joister — Data mismanagement

Hey Ajay me too faced same issue with my 4mbps 10gb plan with Joister in Baner area Pune where this Joister operator named Nexus Solutions provides connectivity. My plan got consumed in just 19 days. Couldnt believe firstly but thats what the portal indicated
Took up my complaint with the Operator and Joister and received similar responses from them that there is nothing wrong with our data consumption calculation policies. Felt cheated and was extremely annoyed! My friend also (in pune) had such an issue but with different ISP, Pacenet or Spectranet if im not mistaken. Another friend of mine staying in Mumbai too had similar complaints with his ISP... But i was convinced iv not consumed so much data as my use was mostly surfing, youtube videos and rare downloading.. Joister didnt accept that there was a problem here so i myself being bit of technical 'keeda' I decided to do my own fact finding and investigation

Then after some research i came across some information regarding data caching server technology which this ISP along with few others implement. Few other ISPs which came up are Lunatech, Dvois, pacenet etc. Very few private ISPs in India have this google caching server installed as they have to pay extremely heavy infrastructure costs in maintaining them...

What a caching server does is that it caches all data which any user accesses for first time... especially youtube videos into this. This caching of data enables customer of such ISP to access these same videos with any buffering even on higher resolution mode.

This made me find automatic answer to my long pending question as to why my previous Airtel/BSNL BB plan used to buffer so much for youtube videos inspite opting for a 2Mbps plan (which also showed on speedtest)...
Infact under this cachin server technology a plan having capping speed of merely 1Mbps can literally download data internally at a whopping 10Mbps+ depending on data transfer policy set by ISP to download locally from their local caching servers. Today 80-90% videos on Internet/youtube/facebook are HD quality which means even a simple 5 minite duration video could consume anywhere between 100 - 200mb (Now thats hard to believe but its a fact) And watching even 30-50 minutes of such videos without buffering could end up us consuming over 1Gb data with ease!!! Took me over 2 months of research to understand this concept. Now the next question which came to my mind was 'Why would any ISP want to implement such a caching server??"

Answers were obvious 1) To give seamless video watching experience to customer 2) Higher data consumption o[censored]ser due caching means quick data expiry which means quicker renewals. But this also can harm ISP as this same caching helps customers with unlimited data usage plans to consume more bandwith... And again bandwidth means costs to ISP as they too have to buy it from the bigger ISPs like Bharti Tata etc. But thats the tradeoff ISPs have to make.
And as far as legality is concerned its legal as DOT and TRAI are very well aware of this 😕

Please understand im not advocating Joister or any other Isp who does this but its nice to know why a certain thing we perceive as a problem may actually not be that much of a problem/fault.

On a lighter note iv now changed my plam from 4mb 10gb to 2mbps ul and with this
Im making sure that i consume hell lot of more Gbs so that joister ends up paying more... Hahaha my revenge :D

So Having thoroughly understood the technical aspect Im now at ease as I no longer feel cheated ☺
Hope this helps you...

Dear Amit,

Fantastic!!!

Great reply and absolutely apt. Thanks for giving this info. I have been thinking of getting this UL plan. Your insight has helped. One more add on is that Joister after persistent follow up gave me a additional 30GB recharge free of cost on 20th Oct 2014 and even that data is now due to get over in a day or two.

Anyways your answer and research will help not only me but many others in the group.

Poor service me too had similar problem at dombivili thane area . My 8 mbps 20gb plan was consumed in few days. On top of which the service provider was also not aware as to what was happening. He even does not receive myy calls . I again gave him rs 500 for renewal which he did promptly but after 2 days I m not getting net service. I tried calling my service provider without any response. Pls can anybody guide me in this matter. My ct no Is [protected].

Dear Tawde,

Either close down the Joister if you have any other connection available there ir take an unlimited plan. Alternatively if you wish to persist with the same plan just remove the Youtube and similar surfing out of your internet browsing.

Hi All,

Don't apply for this joister internet service provider, I have applied for this connection in Blue ridge Pune, they take a cheque from me and promised that the connection will be activated in 1 day and now after 7 days the connection is not yet started and even they are not picking up the phone the contact person is kalidas and even they are not giving there office contact no.

Please think before you take this connection, my suggestion is go for tata doccomo broadband.

Thanks,
Mohit

There should have been an option for a negative star if i had to rate this worst internet service provider. They will give u a good speed for a few months or days depending on your plan and then their speed will get worse. If you call their customer care, it takes 10-25 minutes of waiting time till u get a response and then they promise to solve your issue in the next 24 hours, but they wont show up. i once had to call their customer care for 3 consecutive days and I visited their office 3 times, yet no one came to solve my issue, even when they promised me each time that they will solve my issue in 24 hours. They are very careless and they do not value their customers and they will never attend any problem that you are facing. In short, worst internet speed, pathetic customer service, waste of money.

My experience with Joister has been far more better than what some members here have mentioned.
I think service depends majorly on how the operator attends to you as customer.

This operator in wakad Alliance Telecom provides Joister connectivity.. to tell you the truth I have used Tikona, You broadband, Tata, Airtel as well 3g dongles frm idea n vodafone. But Joister stands apart. Firstly coz of Cachin server for Google n Youtube which helps me watch videos seamlessly. I have 2 mbps ul plan. They charge me Ra 970 all inclusive. Cachin open till 8 mbps thts cool. Downtime is minimum and speed rarely drops. In case of any issue from their Bankend their technician attends calls and confirms etr for fixing. Very personalised service. Just in case i have some issue i call n technician is at my home to check within 30 mins s he is always around in the complex or vicinity, no need for raise online tickets/complaints n waiting for 48 hrs for someone to get back. This concept ofctechnician being availble within your society premises is so cool! Makes biiig difference...Overall very satisfied. Keep up the good service. Cheers! 😊