[Resolved] Junglee Rummy — account locked without my permission and after I complained against them
Hi consumer forum,
junglee rummy 100% fake they deactivated my account without my permission asking even i am trusted playing from years there so please think when i raise my voice tell my problems they deactivated my account this shows us how they are insecure about their site oh my god please players look this i am playing from around 5 years and played with lakhs never won even i recovered my money they already told if i complaint here they will lock my account same happend they don't even hesitate one sec deactive my account i got email
FEB 12, 2018 | 08:22PM IST
loss every time i play here never won i think now i don't win here yesterday only loss and support team promised get good bonus but its became lie so, i hope atleast now you guys keep your promise add some bonus
FEB 13, 2018 | 04:36PM IST
Jungle Rummy - Rajesh replied:
Dear Jani Basha,
This is in reference to your request for deactivating your account.
We wish to inform that we have deactivated your Rummy Account as per your request.
but i wrote about game loss and about bonus i have all emails of our conversation i even talked chat guys today never mentioned lock my account this is so funny
please take a look in JUNGLEE RUMMY SITE help the players
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Feb 16, 2018Complaint marked as Resolved
Junglee Rummy customer support has been notified about the posted complaint.
Feb 14, 2018Junglee Rummy Customer Care's response Dear Janigul,
Greetings from Junglee Rummy.
We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. We have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.
Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games.
Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.
You have mentioned in your email to us that you have incurred losses and want a bonus. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.
Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:
· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.
· Consider gameplay as a form of re-creation meant for entertainment.
· Keep track of the total time you spend while playing games and limit it.
· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.
· Always play with a positive mindset and avoid playing in a distressed mood.
· Never play to chase losses and stop playing it if you are on a losing spree.
As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.
Our Customer Service Champions also tried to contact you many times but you did not respond to our calls. Hence, we have decided to permanently deactivate your Junglee Rummy Account.
Thank you for your time.
Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
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