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[Resolved]  Junglee Rummy — account locked without my permission and after I complained against them

Hi consumer forum,
junglee rummy 100% fake they deactivated my account without my permission asking even i am trusted playing from years there so please think when i raise my voice tell my problems they deactivated my account this shows us how they are insecure about their site oh my god please players look this i am playing from around 5 years and played with lakhs never won even i recovered my money they already told if i complaint here they will lock my account same happend they don't even hesitate one sec deactive my account i got email

FEB 12, 2018 | 08:22PM IST
Original message
janigul wrote:

hi,
loss every time i play here never won i think now i don't win here yesterday only loss and support team promised get good bonus but its became lie so, i hope atleast now you guys keep your promise add some bonus

thanks
FEB 13, 2018 | 04:36PM IST
Jungle Rummy - Rajesh replied:
Dear Jani Basha,

This is in reference to your request for deactivating your account.

We wish to inform that we have deactivated your Rummy Account as per your request.
but i wrote about game loss and about bonus i have all emails of our conversation i even talked chat guys today never mentioned lock my account this is so funny
please take a look in JUNGLEE RUMMY SITE help the players
thanks
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Feb 16, 2018
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2018
Junglee Rummy Customer Care's response
Dear Janigul,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. We have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

You have mentioned in your email to us that you have incurred losses and want a bonus. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Our Customer Service Champions also tried to contact you many times but you did not respond to our calls. Hence, we have decided to permanently deactivate your Junglee Rummy Account.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com
Feb 14, 2018
Updated by janigul
Hi,
The support team called me twice only after deactivate my account they never called even they don't email me they are going to close my account they said i don't follow gaming policy i am playing from last 5 years i lost in lakhs of rupees now they don't deactive my account on lossing spree now i complainted here they closed my account after i lost in lakhs who gonna responsiable for my money and my 5 years time after 5 years they realised give me tips and close my account what a funny please see these matter and do the helpful not me all users of junglee rummy
Thanks
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Hi janigul.this is Naveen from hyd.my email I'd [protected]@gmail.com.i am also lose jungleerummy more than 35lakhs.they also blocked my account.am going to die.i have a appointment to tv9, and abn andrajothi to talk about this issue and going Delhi APBHAVan please mail ur losses and everything.i will escalate the issue.am ready to die.so my death helps someone
Junglee Rummy Customer Care's response, Feb 19, 2018
Verified Support
Dear Naveen,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

All your posts on this forum are also responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]jungleerummy.com
sir my account unlock karo
My account lock hogeya hai
Plece

[protected] this mobile number lock problem lock எடுக்கமாறு கேட்டுக்கொள்கிறேன்
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Hi sir, my account is locked . so my withdrawal amount 6290 rs till not recieved as well as transfer to my account.

Regards
Narahari .A
[protected]
Junglee rummy is fraud company.
One of my friend is died because of their account blocking regulations.
They blocked his account without even notifying him.

Please help me unlock my account

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