[Resolved] Junglee Rummy — change my name and address
I want to change my name and address which was wrongly entered. I want to withdraw money. My id proof and junglee rummy account is different so its denied. Please assist me to change my name and address in junglee account. This is right or fake game. All bank customers easily deposit one or two minutes this site but withdrawal as very very bad of this game.
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May 25, 2019Complaint marked as Resolved
Junglee Rummy customer support has been notified about the posted complaint.
Apr 24, 2019Junglee Rummy Customer Care's response Dear Shyam,
Greetings from Junglee Rummy - India's most trusted Rummy Site.
We'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.
As agreed by you above, both your Name & Address entered while registering on our website are incorrect and since those details do not match with the ID proof details submitted by you, the documents got rejected.
Our team makes sure that we verify all cash players on the website with the details on the documents to prevent any kind o[censored]nfairness on the website and this makes sure that each player is only playing with verified players.
Also, at the time of registration, you agreed to our terms of service which clearly states under "Creation o[censored]ser Account and its Operation" that information provided by you has to be correct. For more details, you may also go through the below link:
Please be aware that even when you attempt to deposit, we do give you the link of our terms of service once again to make sure that you go through the details and act accordingly.
As your ID documents do not match with the details updated on your profile your withdrawals cannot be processed, however, we may look into refunding your balance money to the source account (the account through which the deposit was made).
We may also look into updating your account details. You are requested to send us an email from your registered email id with reference number "c2309607" to [protected]@jungleerummy.com along with your ID proof, Address Proof, and Deposit proof. Please black out all other transactions on the deposit proof as we just need to verify your Name and Transaction made to your Junglee Rummy Account. You may also respond with your username on this forum and our team will get in touch with your on your registered mobile number/email-id.
Once again, With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.
We will definitely help you with your queries and resolve them in the best possible manner.
For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)
Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
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