[Resolved]  Junglee Rummy — lost my money

Address:641009
Website:www.jungleerummy.com

Dear sir/madam,

Sub : take action about particular website under section 66a information technology act, 2000, ipc section 499 and 420.
Ref : jungleerummy.com

With reference to the above i have played rummy in jungleerummy.com but unfortunately 1st time i have lost nearly 30, 000 and also won something. And again i played because of to take out my loss amount again i have lost huge amount. Till now my total losing amount is nearly 1, 00, 000/- (One lakhs only) my family situation is poor and my monthly salary is 12k only. That one lakh is borrowed amount from my friends circle want to return this amount in 3 months. I don't know how to return because i have to work for this amount for one year. I could not move on to the next. Its a completely cheating site, many of they are won't tell about this game but 99.9% peoples were losing their amount in jungles rummy account. Kindly cross verify their account. Example, if i played 240rps game means, opposite party is having loss their full amount and i have received only 200rps remain is going through jungles rummy account. And in case i have lost with full point they deducted total amount. The no. Of winning & losing game is equal but my status of account is in loss condition. Its like a blue whale game once you entered to that game your mind is won't come back without losing everything. "covet all, loss all" this suitable for me and all rummy players. Kindly take action to that website. 0.1% people is take some extra amount from deposits. Another 99.9% loss their total deposit amount. Its completely "sathuranga vettai". We are played their website but they played our life. My family doesn't know about this game and 1l loss. Its leads to suicide. Before that i have to complaint about that site that's the only reason behind me alive. Why the high court give permission to all kind of cheating activity. Actually i have agreed after reading their terms and conditions & legal opinion. They told me, we are receiving only transaction amount. Losing amount is going through another player. But the player losing their winning amount in next game. Its a circle you cant take out the money because they know our mindset and creating this cheating website. The new user get 25rps to open the account and 100% bonus for 1st deposit, and they designed to win 1st 3 to 5 games after that u loss all because they setting the card like that. Nearly 20k to 30k online players are there in junglee rummy and 2lakhs peoples are there in rummy circle. Actually i don't know how to explain about this issue. They receiving 200% profit. Kindly give awareness from these sites. Because i have faced many problems and it gives me mental pressure finally i have attempted for suicide also. Kindly close all rummy sites and also stop the advertisements. I know i won't get my money back. Its my mistake only, we won't give a chance to grow these kind of cheating sites. 3months back total online players is only 3k to 5k but with in 3months they reached 20k to 30k because of advertisement in youtube and all apps including of advertisement. I dnt know exact statistics but the active players were shown in that website is 11, 000 to 15, 000 in week days. என்ன மாறி யாரு ஏமாற கூடாது. That's my intention. And finally i have to say one thing, the police were arrested for village rummy players because its a soothattam, but high court give permission to play online rummy. What kind of logic with this. The rummy game is victimized my life. Its a cyber crime act, they all punished uder section 66a information technology act, 2000, ipc section 499 and 420. Kindly verify all information, design statistics about the game, and card circulation. My intention is no one is victimized via rummy games. Take action as soon as possible. If you further information like bank statement, pan card details and so on, you can contact me via email or phone.

Thanks & regards,
Amirtha
[protected]@outlook.com
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Nov 5, 2017
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2017
Junglee Rummy Customer Care's response
Dear Amirtha,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and well being o[censored]sers, with utmost importance.

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming

Please note that as per our terms of service, which you agreed to during registration, it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any losses and locked your account permanently so that you cannot fund your account any further. Any available balance in your account will be processed to the bank account held by you and/or used by you for your most recent withdrawal.

Please also note that we do give a credit of Rs. 25 - as a part of our promotions however we don't at any point of time force our users to play games. It is completely on the players if they want to participate in a particular promotion. As already informed, you also have an option to play free games. You may also participate in free tournaments - the winnings from the tournament may also be fully withdrawn. As you pointed out, the winning amount will always be added to the winner’s account after deduction of Junglee Rummy Fee. This is a standard fee that is part of the platform and services we offer in order to facilitate safe, secure, fair and entertaining skill rummy games for all our users. Hence, a full winning amount is credited after deducting a nominal Junglee Rummy Fee. For more details, you may refer to https://www.jungleerummy.com/points-rummy

Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification

We do not set any cards and there is no manual intervention from our side. Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Basis your communication with us on 4th Oct 2017- your account has been deactivated. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com
Complaint comments 

Comments

Sir i too loss huge amount in junglee..its never possible winning the amount in this site because many of our friends played no in profit every one sholud loss..only profit goes to junglee rummy site so..I had slrdy losses more 4lakh rupee ..even its mind setting game becuase i[censored] loosing amount to play more game with high amount but i[censored] winning little mind set to stop play so plz never posssible winning the loss amount n even never possible win a big amount only possible is there losing big amount so please no one play online rummy its my huble request..i[censored] want play rummy please play with friends with real card in yhat game no cheating becuase everything infront our eyes..

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