Verified Support
Oct 05, 2017
Junglee Rummy Customer Care's response Dear Amirtha,
Greetings from Junglee Rummy.
We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and well being o[censored]sers, with utmost importance.
Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.
https://www.jungleerummy.com/responsiblegaming
Please note that as per our terms of service, which you agreed to during registration, it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.
As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any losses and locked your account permanently so that you cannot fund your account any further. Any available balance in your account will be processed to the bank account held by you and/or used by you for your most recent withdrawal.
Please also note that we do give a credit of Rs. 25 - as a part of our promotions however we don't at any point of time force our users to play games. It is completely on the players if they want to participate in a particular promotion. As already informed, you also have an option to play free games. You may also participate in free tournaments - the winnings from the tournament may also be fully withdrawn. As you pointed out, the winning amount will always be added to the winner’s account after deduction of Junglee Rummy Fee. This is a standard fee that is part of the platform and services we offer in order to facilitate safe, secure, fair and entertaining skill rummy games for all our users. Hence, a full winning amount is credited after deducting a nominal Junglee Rummy Fee. For more details, you may refer to https://www.jungleerummy.com/points-rummy
Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.
Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:
· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.
· Consider gameplay as a form of re-creation meant for entertainment.
· Keep track of the total time you spend while playing games and limit it.
· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.
· Always play with a positive mindset and avoid playing in a distressed mood.
· Never play to chase losses and stop playing it if you are on a losing spree.
On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification
We do not set any cards and there is no manual intervention from our side. Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.
Basis your communication with us on 4th Oct 2017- your account has been deactivated. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation.
We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.
Thank you for your time!
Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com
