[Resolved] Junglee Rummy — worst service in junglee rummy | |||||
Dear consumer complain My user id in junglee rummy saravananna My name is saravanan from tamil nadu i played junglee rummy past 2 years now a days i am not satisfied with the service when ever i placed withdrawal request every time they and my id proof and bank statement already 3 time i submitted now again they ask the same now i have doubt about the company is they have any chance to misuse my id and bank statement. Kindly do the needful My old junglee rummy complaint number 170430 & 126629 Was this information helpful? | |||||
Jan 18, 2018 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Nov 30, 2017 Junglee Rummy Customer Care's response Dear Saravanan, Greetings from Junglee Rummy. We understand your concerns, however, since you are playing with Junglee Rummy since 2 years you must be aware of our robust risk management process which ensures that all customer accounts are verified. We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required. Your account came under verification again as you placed a withdrawal request immediately after depositing funds which is against our "Deposit & Withdrawal policy" given on the link - https://www.jungleerummy.com/termsofservice As observed you are already in touch with our risk management team on email and have given your acceptance to cancel your withdrawal request. Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences. Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying. We request you to extend your support in keeping Junglee Rummy Fair for all our players. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Verified Support Dec 18, 2017 Junglee Rummy Customer Care's response Dear Saravanan, Greetings from Junglee Rummy. We understand your concerns, however, every website has their own terms of service. Our terms are informed to you before registration on the link - https://www.jungleerummy.com/termsofservice - which specifies that we may request you to send us your deposit proofs if necessary. The proofs you had submitted were not in line with our terms of service hence, our risk management team had given you the specific requirement in the first email sent on your registered email id. Also, we tried getting in touch with you multiple times, however, due to time crunch at your end, the communication given to you over the email could not be discussed verbally. Please note that we are a leading rummy website, and your funds are only locked in your account till we get the required proofs, and your funds cannot be used for any other purpose. As you are already aware and mentioned in our terms of service, it is very important for us to understand the source of deposits into your account which helps to give a safe environment to all our customers. As of now, since you had submitted the authentic deposit proofs - your withdrawal got processed on December 14th, 2017. For further assistance, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com | |||||
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View all Junglee Rummy contact information
Thank you
Greetings from Junglee Rummy.
We understand your concerns, however, as observed our team got in touch with you over the phone post locking your account and you had informed us that you are from Telangana State.
As per recent changes to the Telangana gaming act, the state has decided to not allow online Rummy for cash to be played by residents of Telangana. In compliance with the ordinance, we have made changes to our services and have stopped offering online rummy games for cash in Telangana.
In case you are playing from a location outside Telangana, then you are requested to send us the below documents to verify your KYC on our email id support@jungleerummy.com.
1. ID Proof (PAN Card/Adhaar Card/Passport/Driving Licence/Voter-ID)
2. Address Proof (Adhaar Card/ Telephone Bill/Passport/Adhaar Card/Voters Card/Electricity Bill)
By sending the above documents you also agree that you will not be depositing funds from or withdrawing funds to a bank account which is in a state where cash rummy games are restricted.
In case you are from Telangana, you may raise a request for refunding your account balance into your source account. For that, you may send us an email on support@jungleerummy.com.
For further queries, you may also contact us on +91-11-66481234 between Monday to Friday (10:30 AM to 7:00 PM).
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com