Kaamwalibais.com — no service
My first payment to the company was done on 10th july'16 for a full time maid. I was quoted 14000+18% gst of which i made a payment of 50%. I was looking for a 24 hours nanny for my baby. My criteria was clear that i needed someone between the age group of 35 to 45 years preferably above 30 since my baby is infant. I have mentioned that on the official form that i had filled. The first nanny sent to me was a 49 year old lady who herself faced issues sitting and standing and surely cannot be expected to handle a baby. I spoke to the agency and they sent me a new lady (Maya) the next day. Within the first 20 days this lady took 6 days of leave and i had to request the agency for a replacement. Please note apart from leave, the lady maya would constantly be on calls and i had made a complaint regarding the same with kaamwalibai agent anjali. Three days after maya's joining, i made the payment for the balance 50% of the amount. Post maya, after a follow-up of 2 days, i was sent a 24 year old girl (Sonali) who arrived at my house at 7.30 in the evening. The next morning she said that she was unwell but the agency insisted on sending her for the job. The agency confirmed a replacement and sonali left. For 2 days post that i was not given a replacement and finally a girl (Ashwini) who is 23 years of age was sent. Ashwini is a complete novice. She struggles to hold the baby, doesn't know how to bathe them, is not alert with babies.
In the meanwhile, on 5th august, i asked atul (Kaamwalibai) for an additional additional maid for 9 hours who is willing to travel to both vikhroli and ville parle. Only if fulfillment of such criteria was possible they should ask me to pay. Atul confirmed that this was possible. Over the next 7 days, i have just been following up for maids. Maids who showed up for interview clearly mentioned that they were not aware of the criteria of travel to both locations. The agency insist otherwise. After shortlisting 4 maids, none turn up on the day of the service. It is 7 days now and on calling up your agency, i am just given excuses. I am constantly told, agency will revert and no one calls back from the agency.
The company sends random women just to show a line up of interviews and then no maid shows up for work is blatantly cheating your customers. If i have agreed and shortlisted a few maids, why have they not turned up? I has shortlisted kanchan, gautami, sarita but none showed up. I was also told that the maids have worked with the agency in the past but every maid insisted it was the first time they interacted with the agency. Everytime i have insisted on a refund the agency said they will call back and they dont.
Do not work with these guys
Category: Unauthorized charges
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