Kanak Holidays & MakeMyTrip.com — Irresponsible Attitude

Address:	110084
Website:	Booking done through MakeMyTrip.com

I wish to lodge a complaint against the bus operator, Kanak Holidays for charging full ticket amount but failed to drop at the destination

My friend booked a ticket from Make My Trip from Delhi to Kalka on 9th December, 2016 (MMT Booking ID:NU[protected], attached) (Operator PNR[protected]Operator Name: Kanak Holidays) for departure date : 16th December, 2016.
The boarding time was scheduled for 8:00PM from Pillar No.26. R K Ashram.
Contact details : [protected], [protected].

On 16th December, when we were on our way to R K Ashram, we were informed over the phone that the Delhi to Kalka bus boarding point has changed from R K Ashram to bus stand near Nirmal Hriday Chuch Majnu Tilla near Petrol Pump (through SMS)and the Bus number is MH129225 and the contact person was Mr.Shyam:[protected].

We reached Manju Tilla by 8:00 PM but the bus was not available. After following up several times with Mr.Shyam, the bus arrived after 9:00 PM and left the stand at 10;30 PM which was quite late as compared to the scheduled time.

Since we were unfamiliar with the route, we asked the attendant of the bus to apprise us when we reach Kalka. We reminded him twice but to our dismay the bus attendant did not care to inform us anything.

The bus only stopped once at Karnal since then stopped at Shimla which was far above our end destination which is about 100 kms.In fact the bus never reached Kalka.

We were furious but they showed a careless attitude stating that it was our fault that we had not informed the driver about the destination. We took our luggage and with great difficulty we reached our destination.

I want strict action to be taken against the bus operator who does not have the responsibility of their passengers and we were left to wander in wee hours for taxi and buses and has to travel all the way down.
If there were no such stops that the ticket should not have been issued for Kalka.

We request adequate action and refund of entire amount /
compensation for the harassment.Please note that we paid for the services which we never received.