Kenstar — Employee of service centre | |||
It its to bring in your notice that the professionalism lacks in your staff that has led me to bear total disruption of working of my microwave oven. I am a resident of House no.518, sector 7 kurukshetra. I made a complaint around year back through your customer care. A representative named Ram kumar came on your behalf to repair my microwave. He gave his no. and said you can directly call us i am the sole service repair provider of kenstar in kurukshetra. Calling me or customer care is one and the same thing he added. He took the service fee too. 2 months later the microwave again stopped working due to some reason and the plate that causes heat needed to be replaced.we called him thinking he is working on your behalf. He changed that plate. Our auto cook button was also not working so we asked him to repair. He said the whole plate which has all the buttons needs to be replaced. He took the microwave to do that. When we received it after a day, the buttons were working but not smoothly and the MAIN TIMER KNOB WASNT MOVING AT ALL. THE BUTTONS WERE NOT CHANGED RATHER HE DAMAGED THE KNOB AND SINCE THEN WE ARE NOT ABLE TO SET TIMER THROUGH IT. THE KNOB WAS SMOOTH AND IT WASNT SUPPOSED TO BE MANHANDLED AT ALL. THE PROBLEM WAS WITH BUTTONS ONLY THAT TOO AUTO COOK BUTTON. HE DAMAGED THE MAIN ELEMENT OF MY MICROWAVE AND THE KNOB WHICH WAS BUTTERY SMOOTH WHENEVER I SET TIMER IS NOT MOVING AT ALL NOW. He cheated on us by taking your name. Now we adont know what are we suppose to do. kindly help us in this matter Was this information helpful? | |||
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Kenstar customer support has been notified about the posted complaint. Apr 06, 2017 nagabushan s shet's response DEAR SIR I am purchase Kenstar cooler is water leakage problem to time one piece has a day replace it but second time same problem continue so please solvellreplace the next model please I am not satisfied your company product Thanks and regards. NAGABUSHAN S SHET. [protected]
Apr 06, 2017 nagabushan s shet's response DEAR SIR I am purchase Kenstar cooler is water leakage problem to time one piece has a day replace it but second time same problem continue so please solvellreplace the next model please I am not satisfied your company product Thanks and regards. NAGABUSHAN S SHET. [protected] | |||
 10 Comments | |||
Comments
Sir,
my microwave oven model number is OM20ACF and Presently not re heating. Oven is working, but not Heating. So pls send Technician.
my microwave oven model number is OM20ACF and Presently not re heating. Oven is working, but not Heating. So pls send Technician.
Dear [protected]@gmail.com,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Online Team
Dear nagabushan s shet,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Online Team
I purchased a fan with remote last April but the fan does not working please send engineer to repair it serial No H[protected]
Videocon Industries Customer Care's response, Apr 12, 2017
Dear Amita Awal,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Kenstar Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Kenstar Online Team
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We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Online Team