[Resolved]  Kenstar — kenstar geyser body leakage issue

Address:Hyderabad, Andhra Pradesh, 500049

I had ordered kenstar 25 ltrs geyser thru snapdeal on feb 3rd 2017. It was installed by kenstar service engineer. We used it for couple of days at that time but since the climate was cold at that time, we stopped using it. Now, from the past couple of weeks, when we are switching it on and keeping it on for around 30 minutes also, it's sending out the hot water just for about 2-3 minutes and then cold water is coming.

I tried to reach out to customer care so many times but my call was never attended. I have even generated a service request on kenstar portal but till now never received any call or response.

Requesting you to kindly address this issue and send someone for inspection. The geyser is under warranty and i want the issue to be resolved soon because winter season is on its way
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Aug 8, 2021
Complaint marked as Resolved 
Kenstar customer support has been notified about the posted complaint.
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Dear Merajiv79,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
Dear Merajiv79,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team

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