[Resolved] Kenstar — Microwave 29 ltr under breakdown | |||||
A very satisfied customer of kenstar make microwave (Product performance excellent). I registered complaint on 30.07.2016. (Pun [protected]) as my microwave was not working, very promptly service engineer came same day and inspected microwave and took advance rs2000.00. Since then he has tried to repair micorwave 3 times and in all took rs 5250.00 so far but he could not fix the problem and microwave is not in working condition till today. No repsonse from concerned pune service engineer (Franchise), now this request for help from the head office. Just becasue of poor service kenstar brand image is at stake & a very loyal customer is given run for money by pune service franchise. If no action taken then for sure i would go away from kenstar (Videocon family) & may chose other brand. (Which offcourse i dont want to do). Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Kenstar customer support has been notified about the posted complaint. | |||||
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Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team