[Resolved] Kenstar — MY MIXER / GRINDER IS LOCKED UP IN THE CLOSED SERVICE CENTER | |||
I WAS USING KENSTAR MIXER / GRINDER FOR LAST 10 YEARS. I AM REALLY SATISFIED WITH THE KENSTAR PRODUCT. IT'S TRULY WORTH THE PRICE. TILL NOW I HAVE NO COMPLAIN. BUT RECENTLY SOMETHING HAPPENING WITH ME WHICH IS DISSAPOINTING. ALMOST 40-45 DAYS BACK I HAVE GIVEN MY MIXER/GRINDER TO KENSTAR SERVICE CENTER FOR SERVIVING. BUT TILL NOW I DIDN'T GET BACK MY MIXER. AS PER THE INFORMATION FROM THE ZONAL SALES MANAGER THE SERVICE CENTER IS CLOSED. SO NOBODY IS SURE BY WHEN I WILL GET BACK. WITH SEVERAL FOLLOW UPS I AM REALLY FED UP WITH THE RESPONSE. IN RECENT TIMES I AM ALSO NOT ABLE TO CONTACT THE ZONAL SALES MANAGER. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Kenstar customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Dear Sir / Madam, I have given my
Kenstar Classique Mixer / Grinder for servicing in one of the Kenstar service center in Andul, Howrah. But I am unable to get it back because
the service center got closed without any notice to collect it before hand.For almost more than one month I am fed up following
up with the customer care, local service manager, zonal sales manager. No one is able to tell me by when I will be getting my appliance back.
Instead of that they are buying out one week time on every call.
So I would request you to kindly look into this matter seriously and get
me back my mixer as urgently you can. I would not like to loose the trust that I am holding for last 10 years.Attached is the scan copy of the receipt that was given against my mixer / grinder.
Thank You,
Arijit Pal
Mobile - +91 [protected]
Kenstar Classique Mixer / Grinder for servicing in one of the Kenstar service center in Andul, Howrah. But I am unable to get it back because
the service center got closed without any notice to collect it before hand.For almost more than one month I am fed up following
up with the customer care, local service manager, zonal sales manager. No one is able to tell me by when I will be getting my appliance back.
Instead of that they are buying out one week time on every call.
So I would request you to kindly look into this matter seriously and get
me back my mixer as urgently you can. I would not like to loose the trust that I am holding for last 10 years.Attached is the scan copy of the receipt that was given against my mixer / grinder.
Thank You,
Arijit Pal
Mobile - +91 [protected]
Dear Videocon / Kenstar Team,
It's been 2 months I am still waiting for any resolution of my serious concern. Can anyone tell me whether anyone cares about the concern of your customer. Their should be some stipulated amount of time for any resolution. If in this it goes on then I will be waiting for life long without any resolution.
I don't know why their is no update from the escalation team regarding the cause of the delay. I don't know why your team is trying to make customer blind of the situation. 2-3 Days back I got a call from one manager regarding my concern. But he also has the same answer. And when I called this guy 2-3 weeks back he only told me that he has left the job so he is not looking into my concern. How disgrace it is for a renowned company like KENSTAR to have employee like this.
SO CAN ANYONE TELL ME BY WHEN I WILL BE GETTING BACK MY MIXER ?? CAN ANYONE TELL ME CAN WHO IS THE SHOWSTOPPER HERE?? CAN ANYONE ME TELL ME WHETHER KENSTAR IS REALLY HELPING HIS CUSTOMER??
I THINK I SHOULD USE MY SOCIAL NETWORK TO MAKE PEOPLE AWARE OF MY CONCERN AND ABOUT KENSTAR.
Thank You,
Arijit
It's been 2 months I am still waiting for any resolution of my serious concern. Can anyone tell me whether anyone cares about the concern of your customer. Their should be some stipulated amount of time for any resolution. If in this it goes on then I will be waiting for life long without any resolution.
I don't know why their is no update from the escalation team regarding the cause of the delay. I don't know why your team is trying to make customer blind of the situation. 2-3 Days back I got a call from one manager regarding my concern. But he also has the same answer. And when I called this guy 2-3 weeks back he only told me that he has left the job so he is not looking into my concern. How disgrace it is for a renowned company like KENSTAR to have employee like this.
SO CAN ANYONE TELL ME BY WHEN I WILL BE GETTING BACK MY MIXER ?? CAN ANYONE TELL ME CAN WHO IS THE SHOWSTOPPER HERE?? CAN ANYONE ME TELL ME WHETHER KENSTAR IS REALLY HELPING HIS CUSTOMER??
I THINK I SHOULD USE MY SOCIAL NETWORK TO MAKE PEOPLE AWARE OF MY CONCERN AND ABOUT KENSTAR.
Thank You,
Arijit
Hi Kenstar Team,
I am awaiting for last 3 weeks for any response or any resolution from your side. Can you share the problem you are facing to recover my mixer / grinder? Do I have any chances left to get my appliance back? Do you have any stipulated time or SLA to provide support to customer?
Arijit Pal
I am awaiting for last 3 weeks for any response or any resolution from your side. Can you share the problem you are facing to recover my mixer / grinder? Do I have any chances left to get my appliance back? Do you have any stipulated time or SLA to provide support to customer?
Arijit Pal
Dear Kenstar,
It's been more than 2 months I got the reply from Kenstar Team. Still I didn't get any resolution. My Mixer / Grinder is still in the possession of Kenstar Service Center.
On your request I raised a fresh complain KOL[protected] on 21st June 2014.On 23rd June 2014 I got a call from a new service center in
Andul, Howrah. They requested me to contact Mr. Abhijit [Mob - [protected]] to recover my mixer / grinder from the old service center which is also in Andul, Howrah but in different place. In addition to this they informed me that they are going to close the complain as the new service center is not at all responsible for my concern. After sometime I got an sms with the confirmation that the complain number is cancelled.Now I ask "Kenstar" what would my next responsibility to recover my mixer / grinder. Will it be to raise
another complain and go into an endless loop.
Do Kenstar really want to support his customer or it is the vice versa??
Thank You,
Arijit Pal
Mobile - +[protected]
It's been more than 2 months I got the reply from Kenstar Team. Still I didn't get any resolution. My Mixer / Grinder is still in the possession of Kenstar Service Center.
On your request I raised a fresh complain KOL[protected] on 21st June 2014.On 23rd June 2014 I got a call from a new service center in
Andul, Howrah. They requested me to contact Mr. Abhijit [Mob - [protected]] to recover my mixer / grinder from the old service center which is also in Andul, Howrah but in different place. In addition to this they informed me that they are going to close the complain as the new service center is not at all responsible for my concern. After sometime I got an sms with the confirmation that the complain number is cancelled.Now I ask "Kenstar" what would my next responsibility to recover my mixer / grinder. Will it be to raise
another complain and go into an endless loop.
Do Kenstar really want to support his customer or it is the vice versa??
Thank You,
Arijit Pal
Mobile - +[protected]
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