[Resolved]  Kenstar — Regarding kenstar cooler glam 15r

i have filed complain so many times but no response i am getting so rude caller i am so frustrated i will never take kenstar brand in future also if possible i am ready to pay and take higher model as i dont have much time to repair again and again as i am engineer and businessman.

ref no.[protected] and now i am so much tired with kenstar brand i will never tell anyone to take this cheapest brand and cheapest service by paying so high amount, please change my cooler atleast change my model i dont have much time to call you again and again for alternate problems they are giving tired so much with your service as i just buoyed it 2 months before and started giving from 5 th time even your service person is telling us this model is having problem ask company to change model so poor your brand i think i should lodge complain in consumer court so tired.

i did so many complains and i got calls from video con office also but no one helping all just asking and telling we cant so shamefull kenstar brand i will never refer anyone in future to take this hopeless brand which assure warranty of 1 yr and when your piece is not working even in 1 months time so you should change piece or ask customer that this piece is having problem so many times we also not understanding if you want can change model by paying more amount no one is doing sensible thing so fraud company i think i lodge complain in consumer board,

Dear Raz,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.


Regards,
Videocon Online Team

so bad service they give by making you fraud now your just doing copy paste of same massage though i got your calls for the same problem still my complain is same and i had given reference no which you provide while doing complain again and again your asking complain number to show that your good brand i know your lier and make fool to customer by providing service assurance and took our money no service i got from 1 month now my whole summer goes with 42 c temp without cooler air which i bought by paying 6700 is just useless i suggest everyone never buy kenstar even you can think china but never buy kenstar

this is my reference no i got while complaining i didnt got any complain no to tell you ref no.[protected]

Dear raz,


We are sorry for the experience you had. Please write to us about your problem with your complaint ID (13 digit alphanumeric) at [protected]@vgmail.in and we will put all our efforts in trying to help you out.


In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.


Regards,

Videocon Online Team

Dear Raz,


Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team