Kesari Tours Complaints & Reviews

We have booked europe tour for 21st april 2020 departure and due to corona virus situation the trip has been cancelled by them; they dont communicate proactively and just sent one sms stating tour is cancelled and will be rescheduled. We do not want to reschedule but instead we are asking for refund as it's we have paid a huge amount from savings for 7 members.

But now there staff is not even answering any of the mails and not even processing for full refund.

Extremely poor show of business standards and ethics by kesari management.

We have booked tour on 23rd feb 2020 for dubai trip and due to corona attack trip has been cancelled by them and asked if we want to reschedule but instead we asked for refund as it's clearly mentioned in there refund policy if trip gets cancelled by them they will initiated full refund.
But now there staff is not even answering any of the mails and not even processing for full refund.
Bad service and not even customer friendly.

We have booking for 2nd April for Thailand, Malaysia and Singapore and because of less booking for this tour, Kesari cancelled this tour from their side.
When we asked for refund amount (it is clearly written in Kesari policy that if tour get cancelled from their side then full amount will get credited ) then Kesari answered that, we are not in position to refund your amount now.
How pathetic is this that they don't have 2 lac rupees to refund.
How they are running such a big business..I will never ever recomment Kesari to anyone.

Respected Sir,

Keasari Tours have cancelled tour from their end due to lack of bookings.

Now as they themselves have cancelled the tour scheduled on 2nd April 2020. they are telling us they cannot refund the money; They cannot confirm when shall they refund, they do not have the funds any many more unacceptable reasons.

We are feeling like looted by keasari tours.

Please look into our issue and help us get our money back for the service not provided.

Regards,
Mayura Patil.

I would like to share my worst experience with kesari tours and travels.
My dad wanted to visit vietnam-cambodia and accordingly we were looking for different travel options. Kesari was overpriced however we thought it would be the safest travel option considering my dad’s age and also the tour was specially designed for senior citizen.
Travel plan was finalized and on complete payment we received the respective travel tickets, visa and insurance. Luckily my uncle decided to travel with my dad on this tour and he was not alone.
Dad landed in vietnam and managed to visit first 2 days out of 9-day tour, unfortunately got a heart attack while having dinner. He was moved to the nearest hospital with help of my uncle and travel coordinator (Ambulance cost was paid by us). Kesari ownership ended after admitting him to the nearest hospital. My uncle stayed overnight with him in the hospital and thereafter on the 3rd day my uncle had to take my dad alone to the bigger hospital which was around 100 km away from the center (Note this was the first time my uncle was travelling outside india and had to deal with this all alone). Kesari team was not present with him at the hospital to take his care but instead continued the tour with others as usual (With brand like kesari, it is assumed that they would have arranged for local help to take his care in hospital – probably they would have done that as a paid service to mint some more money). Worst situation was on the 4th day when the rest of the tour members were supposed to fly to cambodia leaving my dad all alone in vietnam and passing the control/ownership in my hand (Sitting in india). I had to take worst decision of my life by air lifting him from vietnam on the 3rd night itself and bringing him back to india (He had to travel all alone to india with 4 hours halt in between). End to end medical expenses including drop to the airport from hospital was borne by us (Kesari even charged money to drop my dad to the airport).in fact, they were not even ready to carry my dad’s baggage back to mumbai on their return (Due to weight restrictions ☹).
This doesn’t stop here; on his return i had submitted his vietnam medical claim against the travel insurance provided by kesari in nov’19. Strange thing is kesari on first go will ask us to send claim papers directly to the travel insurance agency (Which make it clear that they don’t own it now). I requested them validate my papers and then send it across the respective travel insurance agency. I waited for complete dec’19 month and on enquiring about status in jan’2020 i came to know that insurance agency has asked for additional documents/details by sending email to me on wrong email address (They didn’t even though of calling me or take corrective action on bounced back email). I provided them additional details in jan and since then following up with them every alternate week with no luck. Weird thing is that kesari has procured insurance from travel agent who has no control or vision of what insurance company is doing and doesn’t have any sla. It feels like major scam where there is no real travel insurance. I have escalated this matter to kesari as well as insurance agency but they have chosen to stay silent.
I’m writing this review to warn you from making same mistake which i did and not to go ahead with kesari purely on the emotional grounds. It would be much easier if you travel on your own with known people rather then going with such travel company (Only thing they have done in this whole incident is admitting him to the nearest hospital and informed me to take over the control thereafter).
Those who are interested to know about my dad: he is fine now and on medication but scared of travelling with kesari again.

Hello, i would like to complain against kesari tours pvt. Ltd (Unit 104, new udyog mandir 2, mughal lane, mahim, mumbai 400016, india).
I booked a trip to phuket - krabi through kesari for 3 people. Tour code is; wf120220. Later, i requested for the cancelation for 2 people. Kesari staff - preeti from mahim office confirmed my cancellation and also confirmed that kesari will refun inr 80, 000.00 ti my indian bank account and will deduct inr 50, 112.00. It's been a month but kesari hasn't even initiated for my refund and giving me excuses every single day. As per their terms and conditions, refund will be issued within 7 days but it's been a month now. I am following up with them every single day and yesterday their staff mentioned to me that they have only received 50, 000 for my refund and they are waiting for remaining amount.in addition to this, i haven't received any complementary item (Bags etc.) which other travellers received. Kesari mentioned that they couriered the items to my address but still haven't received it. This is a huge amount and i sincerely request you to look into the matter and help me get my refund. I have all their communication available in writing and i can provide you all the additional information, if required.

We are planned the tour on 20th with kesari tour but due to my father health issue which was unexpected of plate lates count down. we info in them afte received the report that we are not able to come... nd very next day we request them for refund the done on amount atlist bcz its Its unusual event which was suddenly happen... which was my father health problem... the amount which we pay was 1, 10, 000 for 3 person which was not small amount...

We are requesting them to pay refund atlist some of amont in cash but they are not ready to give us some of amont in cash..

I m really requesting to the owner of the kesari that we are belog from middle class family nd this is our 1st tour nd its was cancle due to my father medical issue ..

I m requesting to to plz refund the some of the amont as 1, 10, 000 is not small amount t ppz ppz help.

Dear sir/madam

Plz find the attached report of plate kear down
Kesari sir plz need your assistance

Dear kesari,

This is in regards to the subjected tour and writing to you in a very not so happy state.

First of all i have given a brief feedback and based on same got a call from to listen in.

But i felt the need to have something in written which is more of value to me..

1) i have been part of kesari tours since 2008 so.. Its been 11 years now and it was because of the hospitality...

I had booked us east coast tour by paying rs 70000/- for 2 persons with kesari tour. But unfortunately our visa was rejected on 10th july 2019. I informed kesari representative supriya on the same day and sent her mail mentioning cancellation and refund. She told it would take about 10-12 days for the process. On enquiring after 10 days she says it would take 20-25 days. Now it's 25 days and i have not received any response.

I request you to kindly help me get the refund.

We joined europe tour of 22days,, but came back separately after 3days of tour return date.. Kesari 1st collected rs 16000 per head extra for this separate return ticket. Due to jet planes cancellations they again collected rs.18000 per head extra... We had booked train at 11a m on last day of tour. So we not get any lunch or last day touring from kesari which was given to other tour members,., so we claim refund of this extra money i. E. Rs 16000+18000, other members flight was @10p. M. Our last day sightseeing also missed, as kesari changed their first plan which was informed to us at booking time. We made our plans according the first plan. So we also claim this missed out sightseeing.

Last & important we not received refund of visa fees. Which was paid by us.
We claim it, urgently, as it was supposed to be returned before our your starts. Now thetour ended, still we not rec'd it.

Dear sir,
Ref. P7240419/14 images of europe economy. (2 persons)
Before going to schengen visa inerview to pune on 22 feb 2019 were informed to pay visa fees in cash as it was not possible to pay on line by your office. And it will be refunded by kesari tours.
Sir, i have paid vfs charges rs.496/-+visa fees rs.4970/-two persons total
Rs.10932/-
It is requested for refund to nashik branch office of kesari tours with my bank a/c details & bill copy issued by italy visa office.
The partial fees amt. Of rs.8893/- is refunded. Balance refund of rs.2039/- is awaited since two months. Many times contacted to nashik office, simply informed as under approval. Requested to refund immediately. Thanks

This is belonging to Europe Tour for 11.06.19, We regret to learnt that you had asked and collected extra fare charges of Rs.6930/-for couple, by saying that you had booked our tickets in Jet Air ways, now you had arranged in Etihad therefore you are charging this. But when you had booked our tickets in Jet Air, you had never informed us, how can we ascertained about your booking ?, even if so, you had collected lumpsum amount from us for entire tour, you had never furnished any details of Air fare to us, if any increase or decrease all have to born by Kesari only, you had offered package deal to us, therefore we are not liable to pay any amount to you, we had paid this amount under protest, this is totally unfair to your clients, we request you to refund the same and maintain your goodwill, Kesri !

I ms jyoti shikhare booked two tickets tour code p8 europe tour dates 25 th april 2019 till 5th may 2019.
My mother is senior citizen age 69 yrs with diabetes, bp and heart patient. She always had fream never got chance to go thru kesari, hence i booked and wanted to gv her gift.
Even after reading negative reviews and making entire payment in oct 2018 in bonanza offer.
Was disappointed to knw that out of 4 flights mumbai to dubai and dubai to amstardam and return journey none of flight we were seated together. She was in different zone and me in different. Only for one flight after requesting officers of emirates they gave us one flight together seats.
And my tour leader said it's not in her hands, nor her company's hand (Kesari) to book seats.. Where as officer told me clearly by paying some amount seats can b booked as per choice.
Than why was i lied and miss guided by co. Ordinator??

On 5 th day when we were in switerland our tour leader"mitali deshmukh" came to us and told me to gv mothers boarding tickets of 25 april mumbai to dubai and dubai to amsterdam hard copy to her, as some problem.. When i ask she said my mother tickets are cancelled while returning and she said she dont knw reason she got a call from mumbai office.
Just imagine my mother's senior old person she got panic so did me. Who would have taken responsibility if anythg would have happen to health by hearing this.
For next 3-4 days we were in full tention and could not divert our mind. We did not enjoyed our trip as this was serious issue. What would my mother done alone there in group of 43 members just 1 ticket cancel? And how would i come alone. My phones were not having outgoing calls.. I was helpless and scared just by thought.
I owe an explanation and answer to this.
Becos after 3 rd day tour leader said after asking her she said problem is resolved. What was that? And when i ask her what happened she again said she dont knw.. Are u guys serious??

From 2nd day till 5 th day tour leaders ask if anybody wan to visit place which are not in itinerary they can go and have to pay extra euro... Now this contribution was from 10 euro per person till 35 euro... Depending on sites and said this money includes transportation and entry fees.
So is this business strategy??
U kesari guys show us one amount of package and than ask for extra euro for places which not included in itenaray??
So next time person should carry 50, 000/- only for place of interest apart from package price.
And shopping etc

We were in tention and this was mental torture due to which we were not able to enjoy or focus on tour. How will u compramise for this?

My parents are on a tour to europe starting 25th april e[protected] tour code. They have misplaced baggage on flight, and it's been 4 days that they haven't been provided their luggage. Also my mother's health is not doing well, as her medication is in the misplaced baggage. I request kesari to provide some medical assistance to my mother as her health is deteriorating. Tour leader: ameet chore
- dr sanket badgujar

Dear sir
I have booked e -4 europe tour departure date 23rd april 19, befor 9 months and paid full amount. Out of your many tour of europe i have chosen this tour because it was covering london. It took me 50 long year to fulfil my and wife dream to see london and worked hard to accumulate 5 lac of europe tour. We both are working as a teachers.
Now due to jet airways problem i am asked to pay additional 30000 rs. And skipping london from my iteneary. Its very much upsetting us. Making us unhappy.
So i requested them to postpone my dates for 1, 2, 3, months and do the need full.
My feelings and sentiment are deeply hurt.
So now again i have to spend approximately extra 2 lac to see london next time which will be too much of loss to us.
So plesae find some suitable solutions.
Chandresh sanghvi
Cell [protected]

We have booked paris tour starting from 30-apr. The tour was with the direct flights from mumbai - paris by jet airways. We didnt received any communication from kesari upfront about any alternate arrangements being made or not.
After multiple calls we received a mail from borivali branch manager that we have to pay 22000 extra per person and the alternate arrangement is thru air india flight via delhi. The return flight was earlier scheduled from amsterdam which they have changed and now we need to travel back to paris for amsterdam and then take air india flight from paris to delhi and halt at delhi airport for 7.5 hrs!!! With this we will waste 2 days in just travelling and waiting on airport. We had not taken any leave on the arrival date as it was arriving early morning. Now instead of morning we will be reaching in the night.

There is no justification or explanation provided from where the amount of 22000 is arrived by kesari. When we asked about it they gave the standard below reply -
"there is no any alternate option for our tour.
Given flight option is finalised by management.

Sorry for inconvenience cause.

Also unable to give you breakup cost of flight details."

We cannot just pay any x amount stated by kesari, proper explanation should be given and this is a customer's fundamental right to know what he is paying for. Its nothing personal information of kesari which we are asking for.
Also when there are multiple other options of flights available from amsterdam with total duration of 12 hrs with just 1.5 hrs halt why we should wait at delhi airport for 7.5 hrs!!! This is totally unacceptable.

When we asked to the sales manager - sheetal, she also gave the standard answer as this is what is the option available. There is no justification of 22000 received yet. And now they have stopped replying.

Kesari must be having contingency plan in place then why kesari is forcing us to take an option which is not at all suitable and asking the money without giving any proper justification?

Is there any solution we can expect from them?

Sir/madam
I have booked your tour code p7 which will departure on 27 april.
My relative stay in londan so i decide rech londan on 11 april n join tour 27april at londan.
I have booked air tickets n tour from your
Franchise paradise tour akurdi pune which is run by mrs pradnya
My name is on passport mrs nilima dattatray gangal.
Without taking passport copy or what's app photo she booked my tickets on name
Mrs nilima dattatraya gangal
Mistake is a addtional in spelling dattatray.
So she is advised me to pay extra rs7000/
Or take risk at airport.
Second thing she booked tickets on 18/11/2018 she told me all these things today means only 5 days before departure
Also she spoke very loudly n roughly with me.
Her explaions was she is booked my ticket
As per what's app mesage not per passport.
Sir why i am paying amount or take risk as per her advise
We seven persons booked your tour second time
Without my any mistek why should i suffer. I am senior citizens old age lady. I am also trust on kesari tour.
Kindly requist yoy to look in matter seriously and give me postive responce
Paradise tour mrs pradnya mobile no
[protected]
My no [protected]
Thanking you
Nilima d gangal

Reg-tour code q8 090319/10 singapore malayasia economy from 9.03.19 to 14.3.

Sir,
Myself pradip b. Kokate with my wife swati p kokate has booked the above stated tour from your thane office. We are joining the tour from kuala lumpur and leaving at singapure.
We requested your thane office to obtain visa for both the countries where we are travelling. Your office arranged the visa. We were charged rs. 9000/-...

Two instance of very unprofessional and custmer hostile approch of some rmployee have come to notice. I booked iceland tour starting 28may and submitted all passports with colour zerox of all pages of newpp and front and vack of old pp as per conveyed requirement. But 15days later old pp were returned asking for copy of all pages. I want to know when this requirement was not conveyed while depositing documents and passports were already with you then for such silly thing why these were sent back. During aus nz tour innov18 good condition pp were sent back as damaged to whom even po dept and immigration dept at mumbai expressedsurprise. Pl search out such negetive mindset person who is problem creater

This email is regarding thailand visa amount refund.

We had booked a thailand tour from 5th feb 2019 - 10th feb 2019

As the visa was on arrival, kesari had informed us about the "visa amount refund" which was 2100/- inr

We had also provided the bank details - but no response.

Its been 11 days we are back from the tour - but the refund isn't credited in our account.