Kesari Tours Complaints & Reviews

As i had booked tour for thailand in the month of june, 2017 which is planned for oct, 2017. As my husband working in abroad not able to come in india in this month. So i requested to postpone the same in the month of nov, 2017. But, still reply awaits from kesari. Many mails are already send to their executive.
This is very worst customer service.

Hi, I have booked H9 package. The cancellation of tour is not informed to us. I have called one day prior to inform that I have not received any call from team leader for the instruction to follow on tour. At that time they informed me that ur tour is got canceled. This is rediculous.
I want refund of my tour money as well as my air ticket charges. As this is the big loss for me monitory as well as mentally.
I am expecting that ur Dept. Should call back me and refund my all money which I have spend on this.

Today i had gone to kesari office at fc road pune for getting information about applying a visa for canada and us. Aakash was the name of the person (Table 12)
1. He didn't have any proper infornation on the price everytime i asked something he went inside to ask someone.
2. After asking him the details about the cost being different online he said if you have so much information why dont you apply on your own.
This is the wyorst reply i have ever heard from any company/agency.
What is he sitting for if this is the answer he has for any questions.
Worst experience ever.

I have a booked a tour to Spain and portugal from 10 Sept 2017. today I went to Mumbai for visa from Pune this morning. unfortunately the visa papers were not throughly read by the MR Saurav of Pune Branch and Roshan of Mumbai branch. as the visa required 3 years Income tax return I had attached counter file receits not knowing that the visa office wanted ITR-5 acknoldgement form. before going to Mumbai When I had shown to the Pune office to saurav he just went through the papers which were sent to Roshan Of mumbai office. this type of carelessness caused me hole in my pocket plus tension. I am senior citizen travelled to Mumbai early morning from Pune.

iam Sur you will sorry for this negligence but I should get back my Rs 1600 which I had to pay for these staff's "sub kuch chalata Hai attitude"

this is my 7th-8 th number of tour with your renowned tour company and this type
of carelessness of your staff is unpardonable. I should get back my RS 1600 which you can recover from these two persons.

the staff doesn't go through the tourists booking carefully. i was asked to get xrox copies of various documents in two sets. which were required for people going to Morroco with Spain and Porugal. when I asked why two sets then I got to know it was for + Morocco trip.i needn't require two sets since I am going to Spain and Portugal.

At 11 th hour Durgesh from Pune ofice asking me to carry some more documents as the proof of residance since my passport is made in Bhopal.

it would be nice if you set up SOP for obtainig visas for various countries.

kindly look into this matter seriously, the staff of visa office .was also annoyed with this carelessness. there were complaints from some people who are travelling to Spain -Porugal and Morocco with Kesari.
i will be going to Pune office Of FC road to show the receits of all the payments made in visa office and I still repeat that for no reason I had to pay extra Rs 1600 for which I should get refund.

prabhavati joshi

Fit 57538

Currently booked a custom tour to swiss.

Facing lot of issues, just mentioning the dire one here -

Booking a local trip from geneva to leukerbad with private transfer we got a commitment on mail with confirmed total cost of the trip.

Due to some internal issues of kesari with the swiss agent kesari has suddenly called to cancel the tour making a deduction of 300 euro.br...

Have taken my hard earned 1lakh 40 thousand ruppss and gave m total disappointmner... Never trust kesari... Fraud company wid fraud attitude.. Hav don tour fr 12 data to hachal ans they hav lootofyin[censored]s.. No godd hotels.. No foods.. W fall aick after eating food.. Onstrad of chandigah hotel in hariyana ay remote place... I[censored] hav littel ethics please giv us half money back..
Totall cheated and frustated.. Tjiz page is small enough to write complain

Dear sod

My name is saket surve. I am traveling with your kesari tour to thailand on this 23rd may 2017.

I am totally disappointed with the service which you are providing to the clients. I have not got the bags till date. The staff is saying that they are running short of bags. I want an answer from management for this. If a person is flying on 23rd may and he is getting the bags on one day prior i. E. On 22nd...

Kesari tours: stop fooling poor people – no ownership on mistakes made by them. Never go with kesari. Just there to grab your hard earned money. No ethics for customer relationship
Don’t make mistake in life by planning tour with kesari.
This is my personal experience in following points and this review will be helpful for you in deciding why not to avail kesari tour services.
I had booked kesari k9 kashmir tour. I was very happy for this trip as me and my husband had planned group tour for the 1st time in life. As it was a group tour we didn’t go to any other travel companies because of (“so called”) kesari’s reputation & name all over india.
Yes the day we went we were well greeted by the receptionist & were sent to counter number “9” at pune fc road kesari branch. We wanted booking for 8th may (Which the counter number 9) had agreed to give 1day before as seats were available. However when we went the tour was full & there were no vacant seats. We were advised to take 10th may tour. Ok so we accepted tour on 10th may kesari who grabs poor man’s money was charging 40, 000 more for flight journey from mumbai to srinagar. And pune to mumbai travel was at our own costs which meant spending 15000 to 18000 more. So we opt for package which doesn’t include flight tickets. We paid 20000 bucks & got all the details for tour confirmation & we were informed by miss kanak (Counter -9) to book your flight tickets & send the details to her. Being a prompt traveller the same day we booked our flight tickets & were very happy about the upcoming trip as being a middle class family we had planned trip after quite a long time.
This happiness however was only for 2 days when i received call that “your tour is cancelled”. You need to take different dates. No reason, no apology for cancelling tour nothing.
Then what about my flight tickets??? How should i reschedule. Cancellation & rescheduling was charging my 13000 bucks more. Whos mistake i this?? Why should i bear the loss??? 13000 bucks is a very big amount!!!
When i raised all these questions the so called contact person of kesari said i will get back to you & didn’t call back till i called her again and again.
After that moment she became very busy & i was only getting answers from receptionist /her colleagues “she is not on her desk”/”she is busy”/”she is on leave”i will tell her to call back in 15min. But i didn’t receive any call unless and until i called her back
In next 2 days she & her manger ruthlessly said we will return you the money (100%) & you bare your flight charges. Finish this was where their duty ended.
So because of these people i had to bear loss.
Refund of my money also took long 8 days. I had to call everyday with atlesat 10 min waiting everytime to check with their account department.
After cancelling tour there was not a single call from kesari side.

I would suggest you to never go with kesari. They don’t care about their customer & are just there to grab your hard earned money.
Don’t make mistake in life by planning tour with kesari.

We have been travling with Kesari tours pvt ltd since 2000 onwards and have done a number of tours and also recommended them to many
we have booked an tour to south America which is set for departure on 23 feb 2017 in sept 2016 at the time of booking we inquired about a room partner as I wanted the tour on twin sharing, at the time of booking they assured me of a partner, they even shared the contact details of a guest from Gujarat and all was finalised .
now in mid January 2017 after submitting all the documents everything we get an call from Kesari saying that since the partner that Kesari gave me has backed out now they then put me on triple sharing .
I made the full payment on the assurance of triple sharing. now after all the formalities been done and full payment been made just 2 weeks prior to departure . I get an call saying that I will have to pay as single occupancy .
then on what grounds did you'll make the booking and assure me, now just prior to departure they are turning back on their words.
all the receipt and booking were done on a sharing bases
this is unethical and is not the first time that Kesari has been cheating, even in the past we have faced similar incidents where their representatives Deepali from Mumbai office forgot to attach our old passport due to which we got an reply from the consulate saying our visa rejected as we have not traveled before were as we already had a UK, Swiss, Europe, Africa, Kenya, Egypt, UAE, along with many south asian countries visa stamped
on attaching our old passport on the same documents we got the visa but lost 88, 000 rupees due to Kesari mistake
this is unacceptable and is repetitive on the side of the tour company

This is with regards to the customized tour arranged for Andaman by Kesari from 24th November to 30th November.We had paid an additional amount of Rs. 4600/- for the Semi submarine Coral safari ride. Due to weather conditions, the ride was cancelled and we were assured by Kesari executive Ms. Devshri that the refund will be processed. Today we are on 16th Jan and inspite of continuous follow ups with Devshri I have still not received the refund. Now she has even stopped responding to calls, emails.This has been a sheer careless approach in servicing the clients.The first response given by her was she was busy in servicing the new clients and there was much pressure, second response payment cheque processing requires min. 7-10 days which took more than a month now, next response the person who is handling was on marraige leave, next response the cheque is processed but I am hospitalized.From past week days we are trying to call, message, email her but not even a single response.What kind service is this??Is it not the responsibilty of the person to be upfront and communicate the relevant details???Provide me the contact details of her seniors/appropriate person who will ensure the resolve the issue on top most priority.Rs. 4600/- is not a small amount and I hope you realize the importance of it.
Get this resolved asap.

I was to board tour of australia with tour code AA181116 with my 64 yrs old mother on 18th november 2016.But my visa got rejected on 18th october 2016. Kesari itself had applied for visa of both o[censored]s .since my visa ws rejected hence mom was not able to travel alone. I therefore immediately informed kesari that we both cant travel to australia. I had informed this on 18th october 2016, that is, one month prior to departure of tour and thereby asked cancellation of tour and refund of amount as per their policies. Everyday their sales person says to me that your work will be done today. But they are not doing. I want immediate refund of my amount.

I have been talking to Arjun from Kesari tours in Delhi till they wanted to take the full payment. But after the payment was done, he has stopped picking up calls or any call backs in this regards was made. I was requesting to have a trip carved out for only Singapore after the rejection of the Malaysia visa. Initially the plan was to travel to Malaysia and Singapore. But I am not getting any feasible options from them, neither are they picking up my calls.
Also the arrangement of 3 meals are not made as promised. It has become extremely difficult for my partents who are BP and diabetic patients without proper food arrangements. Very pathetic and lousy experience from this tour provider.

Last year i contacted kesri from goa to book a flight ticket to delhi for December. Later i had to cancel my booking for personal reasons.
Just few days ago i got very offensive texts from a personal number. Turns out this person is an employee or is working for kesri. When told i will lodge a complaint, the person got verbally abusive.
How irresponsible is it on the company's side to let your agents use customer numbers to harass them like this, especially when i live so far away . Seems like living so far away I am being fooled by my own people home.

We traveled europe from 3rd may 2016 to 21st may 2016. Popular europe. It was organized well. We were happy with our tour leader sandeep patil, who took good care o[censored]s. Our group too turned out to be good fun.
Now for the negative points.
1) kesari had given us big, famous names of 4 star hotels that we would stay in... On the day of our travel, they gave us a list of totally unheard of names, which caused a lot of anger in our group.
2) what hurt us most is, as we were standing in a queue for clearing formalities, our co passengers started discussing about the package fate. Most of them had paid rs 11000. Per person less than us, though we were the first to book our package & pay advance 6 months earlier. We got 40000 rs as discount which the others too got though they booked later. Nobody at kesari bothered
To call & inform us about their bumper one time payment which they suddenly introduced later on. Had we known, we would have availed of the 11000rs bumper discount. We are very disappointed with one mr kirit, head of bangalore division, who has not even cared to reply to our mail regarding our request for refunds. Hence after waiting for close to a month, we decided to make it public.
Otherwise our trip was fabulous. Why should we be penalized for being early birds & for the negligence of bangalore kesari staff, who did not inform us.
Bala & radhika

I had booked tour in May and July in name of sudhir kini and sneha kini in Feb 16. Unfortunately my husband sudhir kini is diagnosed with cancer and has to undergo surgery and treatment for six months. As such I had requested for cancellation of my tour and asked for refund in April 26. I have mailed. But till today I have not received refund or feedback. I had good experience with your Europe tour . Please call on my mob [protected] and give my status and where to complain

I am on touŕ...simla manali...as of nw

The hotel...highland hotel where there is a stay of 3 nights is nt wrth staying as per the amt paid and the committment as well

I want a strict action to be taken against this ...asap

Small rooms
stinking
nt standatd rooms nr washrooms
no proper ambeince

When complaint to the tour manager...it is said tht the hotel is under renewation...my questn is if the hotel was under renewatn...they shld have booked another hotel

Its nt cust prblms ...its kesaris prblm and they should have handled it well

Nr i would prefer going with kesari nr will recommend it to anyone

Mehwish Shaikh

Disappointment with Kesari Tour of Arunachal, Assam and Meghalaya To The Managing director / Chief executive Kesari Tours PVT. LTD. Dear sir, (Sub: Disappointment With Kesari Tours “Amazing North 16/11/15 to 25/11/15) Further to your tele talk some o[censored]s had with your shri Shreyas on 21st November expressing our utter displeasure at the way this tour has been organized, we wish o bring to your notice the following issues/facts...

I traveled with my family to Europe through Kesari travels from Mumbai on E9 Tour code from 10 May 15-17 May 15. A group photo was taken in front of the leaning tower of Pisa in Italy. They had assured that the hard copy of the photo would be sent. However, although all the other members have received the photo, we are yet to receive it. In spite of repeated reminders and calls there has been no positive response from Kesari group. Suji Nair [protected] [protected]

Kesari Tours charged me Rs 5000.00 per person to issue me a new ticket. I was not aware of this exhorbitant service fee until I cam back to India. Further they made me pay Rs 10, 000.00 more than the cost of ticket. They seem to be very callous in approach and customer service is nothing but lip service.

I booked the air ticket from Kesari Tours Pune from Pune to Kochi on 23rd Dec. Due to personal problem I have requested to cancel the ticket on the same day of booking. The ticket was cancelled successfully and Nelesh Gurav from Keasai tour confirmed that the refund amount will get in next 4-5 working days. I am continuously taking follow up with the Nilesh Gurav through mail and call, but I am not getting any single reply on mail and even not getting the answer about the refund amount. I had really very bad and not expected response from him. Really I am very much frustrated on this. I never expected this kind of very poor service from Kesari tour. Kindly Look in to this matter and pls provide me the refund amount us. Looking forward for the possitive resopne from your team.