Submit a Complaint
Electronics & Appliances
Khosla eShoppe / Khosla Electronics

Khosla Eshoppe / Khosla Electronics — hitachi split ac model rsb318ibea

Address:North 24 Parganas, West Bengal, 743165

I have purchased the ac on 10/3/18 from khosla electronics, dalhousie branch. They told me that installation of the unit is free of charge other than some parts. But the installation mechanic asked for rs. 499/- as installation charge. I have tried to contact tuhin ([protected]) and mr. Bhupen ([protected]) there for several times since wednesday; but one responded to my call. They had given their contact numbers to contact them in case of any difficulty arises. It seems that they are not willing to help the customers after selling the items. Please solve the problem.

Anupam das ([protected])
Was this information helpful?
No (0)
Yes (0)
Khosla eShoppe / Khosla Electronics customer support has been notified about the posted complaint.
Complaint comments 
2 Comments

Related Khosla eShoppe / Khosla Electronics reviews

[Resolved]Khosla Eshoppe / Khosla Electronics - Used OLED TV Sent Instead of Brand New[Resolved]Khosla Eshoppe / Khosla Electronics - Product delivery[Resolved]Khosla Eshoppe / Khosla Electronics - demand replacement of brand new hitachi split ac inverter damaged by the technician on the day of installation2[Resolved]Khosla Eshoppe / Khosla Electronics - recent purchase of a whirlpool washing machine & 2 daikin ac machine4[Resolved]Khosla Eshoppe / Khosla Electronics - non receipt of gifts items as well as not contacting the person who sale the, ac from khosla chinsurah.
View all 211 Khosla eShoppe / Khosla Electronics Reviews

Comments

Dear Anupam,

Apologies for the inconvenience caused to you. Kindly share your registered mobile number or complaint with us at hitachiindia.[protected]@gmail.com so that our team can assist you in a better way.

Regards,
Team Hitachi
Reply
anupam12d's [Complaint's author] reply, Mar 27, 2018
My registered mobile no. is 9836039991 (Anupam Das, Naihati, PIN-743165). The Khosla Salesmen (Mr. Tuhin & Mr. Bhupen of Dalhousie Branch) did not respond my call even after 70 attempts made in three days. I am a little bit lucky that I have not purchased all my four ACs required from them. I will purchase the rest two from some other retailers. However, they should be taught some lessons. Please do the needful.

Anupam Das
anupam12d's [Complaint's author] reply, Mar 27, 2018
Further, Hitachi customer care confirmed that the said AC's installation are free of charge. However, serviceman charged me Rs. 499/- from me. How shall I get the money back? Please reply
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Mar 28, 2018
Dear Anupam,

Thanks for sharing your details with us. We have escalated your concern to our team and will get back to you at the earliest.

Regards,
Team Hitachi
Dear Anupam,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Khosla eShoppe / Khosla Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    211
    Pending
    0
    Resolved
    16
    View all 211 Khosla eShoppe / Khosla Electronics reviews & complaints
    Khosla eShoppe / Khosla Electronics Phone
    +91 33 2455 5398
    +91 98 7424 9920
    Khosla eShoppe / Khosla Electronics Address
    15/2B, Sankari Para Road, Bhowanipur, Kolkata, West Bengal, India - 700025
    View all Khosla eShoppe / Khosla Electronics contact information