[Resolved]  Kinder Joy Kids Sweets — Missing parts in toys

Good day I would like to lay a complaint regarding the Kinder joy. I have got a five year old and a seven year old they are both boys and they absolutely love Kinder Joy. Even though it is very expensive, I choose to buy it for my boys because when they get it their faces just lights up. However I'm extremely disappointed in the toys that they are getting. On several occasions there were parts missing from the toys and that is the most important thing they look out for the most. I cannot change it at the shop cause they keep telling me that it is not their fault. I really hope that someone can give a logical explanation to this. My name is Mrs Allison Manuel and my contact numbers are [protected] or[protected]. Your urgent response will be highly appreciated. Thanks
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Aug 14, 2020
Complaint marked as Resolved 
 
4 Comments

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I have bought kinder joy for girls for my daughters. In one pack the toy she get relates to boy while in other pack only ring top found main ring is missing. Please do needful in this regard my email address is [protected]@hotmail.com
take necessary action to satisfy my childrens/ daughter
Dear Sir/Madam[protected]

Warm Greetings.
I have a 6 yr old daughter, found of kinder joy surprise toys. This mail is mainly due to her compelsion, that no other kid should be disappointed as her. As the matter is the toy she got today doent consist of proper parts. Pls see to it that kids donot get disappointed. For further details pls contact my email [protected]@gmail.com. Images attached for proof. The consists of two below parts (only one required) and upper part missing.

Did anybody of you get any sort of respite?
Hi,
Twice my son has opened his kinder joy egg with such glee and excitement, only to be disappointed that part of the toy is missing or does not work. This is extremely unsatisfying for a receiving a prize that is costly and and not all the parts are there. Please contact us on [protected]@gmail.com to let is know how your company will rectify this.
Thanks in anticipation
Ilana roediger

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