Kotak Mahindra Bank — 47790365 imps transfer failed request for money refund

I have made a imps transfer of rs.510/- on aug 04, 2017 to my friend (Citibank account). But the amount has not been credited to my friend and it is not refunded to my account also. When i have contacted the customer care help they have asked me to send the account statement of my friend's. I have sent the account statement pdf document to syedqamar. [protected]@kotak.com. But i have not got any reply for that yet. Please resolve the issue asap.
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I have tranferred 900rs from kotak imps to my paytm bank account but my money got deducted and my paytm account didnt recieved cash my
Chq/ref no Imps:[protected]. Help me i want my money back

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