Kotak Mahindra Bank — auto debit failure fee

I am using kotak credit card by paying yearly maintenance fee of 500rs and on top of this kotak bank is charging me 500rs on my credit card bill from past 3 months as auto debit failure fee.

Why kotak bank is not letting users to know these kind charges? If they charging like this then why need to pay 500rs as yearly as most all other company giving credit card for free. Quetion arises why i need to use kotak credit card?
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
Aug 01, 2017
Updated by vinod3
Soon after registering Complaint here I got call from one guy [protected] and he asked my Card number and all and made transaction of rs 10000 at UDIO and 15000rs at The Mobile Wallet and even tried to transact 10000 at Mobikwik (thank fully it is not approved due to insufficient limit).

I am going to register Police Complaint agisnt Consumer Complaints, and even Kotak Bank along with that mobile number ([protected])
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Kotak Customer Care Center : do please call me @ [protected], I tried calling your service number[protected] but couldn't able to speak your executive on top of it, , you dont provide Free Customer Tele Service which is given by other banks :( :( :(
Kotak Mahindra Bank Customer Care's response, Aug 4, 2017
Verified Support
Hi! Trust you are in receipt of an email communication on 03rd August 2017. ^Pradeep

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