Kotak Mahindra Bank — Credit Card Humiliated & fraud charges by bank | |
Dear Sir, I have a Kotak credit card Ending with 5776. I tried for Rs. 4, 00, 000/- payment on 26/02/2021 but the card declined due to security reasons. I called customer care after that I received a call from your bank and the customer care executive said to me sir I will *upgrade* your credit card with tons of features and benefits and its fees Rs. 3, 000 + 18% GST. I agreed on that terms but when I received my monthly statement I saw there is "OVER LIMIT CHARGES". I spent within my limits but due to upgrading the card my limit decreased after my expenses. I called the customer care executive to close my card because I don't want this card. They said they will arrange a call back. I raised this issue on twitter so kotak bank gave me assurance about reversal of charges. I paid more than the full amount. Only Left Overlimit charges and Annual Fees. But this month I haven't received any waiver and FINANCIAL CHARGES of 9879.12 + 18% GST. This is totally unethical and corrupt practice done by kotak bank. I am really frustrated. I always paid your amount on time. I am your more than 12 years old customer. I don't know how you behave with your old customer. Your Customer Care worse than worst your A.I. Software Kyra.Your Website give us error of Grievance redressal Kindly look at this matter seriously. I hope for the best resolution. Thanks Manish Jindal # [protected] Was this information helpful? | |
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Some fraud transactions happened on my credit card and transactions are saying that "Amazon seller services mumbai" and the total amount they used is 48469 rupees.
I have filed a FIR for these transactions.
Please find at attachment which has card details and FIR copy.
Please investigate and reverse and remove those transactions on my credit card
* name of the bank Kotek
* type of card [VISA/Master/Maestro] Visa
* last 4 digits of CC/DC number 7442
* date of charge 30/5/2021
* amount of charge : 48469
* your name, e-mail address, and phone or fax number
Srinivasa Rao m, msrinu.[protected]@gmail.com, 6th cross, sector 1, HSR Layout, Bangalore.
Please help me on this.
Register,
Srinivasa
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I have filed a FIR for these transactions.
Please find at attachment which has card details and FIR copy.
Please investigate and reverse and remove those transactions on my credit card
* name of the bank Kotek
* type of card [VISA/Master/Maestro] Visa
* last 4 digits of CC/DC number 7442
* date of charge 30/5/2021
* amount of charge : 48469
* your name, e-mail address, and phone or fax number
Srinivasa Rao m, msrinu.[protected]@gmail.com, 6th cross, sector 1, HSR Layout, Bangalore.
Please help me on this.
Register,
Srinivasa
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
I have been using Kotak credit cards for more than four years. May 30th, 2021, I received a message(s) saying that the card used for Rs: 59141 without my authentication from Amazon in some other country. I tried calling customer care but I couldn't able to reach them. tried in different ways but no luck reaching them. If I compare with other backs Kotak has very very bad customer support. I have raised FIR for the same and here I am mentioning it for reference. Please do the necessary actions.
CARD NUMBER: [protected]
Name: Srinivasa Rao M
FIR NO:
GSC No: PO[protected]
Ref No: 204/2021
Petition No: 230/2259/2021
Regards,
Srinivasa