Kotak Mahindra Bank — money debited but transaction failed

Address:Chennai, Tamil Nadu, 603103

I have tried to transfer rs. 339 to my other account via imps. However after a long wait i have recieved a message saying that the transaction failed through the kotak app. But a minute later i received a message from the bank with the imps reference number stating that the amount has been deducted from my account. The same was shown in the account overview page in the kotak app as well. However my other bank to which i've tried to transfer the money has not been credited. Please help me get my money refunded to my kotak account. Imps reference number :[protected].
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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Dear sir,
Before few days your executive has ringed up me and informed me about approvel of my card.
He asked some one will come to me to take my id .he said also, my card is alreday approve.
was this real of fraud.?
my detail is below
Ram khelawan Soni
Pan--fclps8281p
ac no[protected]
[protected]
[protected]@gmail.com
Ram Khelawan Soni's reply, Jun 12, 2018
please confirm me
Kotak Mahindra Bank Customer Care's response, Jun 19, 2018
Verified Support
Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/2wg92xK
or for immediate assistance you may call @ 18602662666.^Team Kotak
I have recharge for DTH through my mobile banking and it says sucess but i don't receive any confirmation message from the airtel DTH and the recharge was unsuccessful .

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