Kotak Mahindra Bank — Monies transferred to wrong account since 3.2.16 still not been credited back

Address:	400049
Website:	www.kotakbank.com

To,

Customer contact centre.
Kotak mahindra bank ltd.
Post box number - 16344
Mumbai – 400013.
Date:-5/6/2017

Sub:- non receipt of payment of rs.11000/- since feb-2016 & deducting of rs.1600/- as non-maintenance charges for average balance.

Dear sir/madam,

I the undersigned mrs shipra s kankonkar having account no[protected] & crn no[protected] had issued a cheque on 3.2.2016 to future generali life insurance premium which was deposited to icici bank ambernath (Cheque collection centre), the cheque explicitly mentions favouring future generali india life insurance policy no.00371096 but after a month when i saw the statement it was debited from my account[protected] and instead of crediting to future generali account it was credited to icici prudential insurance account which was not at all written on the cheque issued by me.
Till date i have not received my money and at the same time my premium was to lapse and i had to pay it lately with arrangement of funds of rs.11000/- from other sources.
Now as a banker kotak bank has defaulted in making wrong credit and passing the cheque to wrong beneficiary account (Icici prudential) which is not instructed by me.
I had been following up with ms priyanka of kotak bank juhu branch to submit the cheque copy but she refused to submit it to me.
I went to icici bank as well to resolve the matter and they have instructed me that it was the prime fault of kotak bank.
Can you as the banker take the onus of probing the matter or else i will have to take this matter to consumer court and legally fight the case and get myself appropriately compensated.
As a customer, i had to undergo pressure of arranging last minute funds as i am also paying off my emi to the extent of rs 36000/- pm and rs.11000/- amount also means a lot.
Now i will have to paid monies along with interest at the earliest else i will have to take this matter further where the exact penalty will be worked out by the judiciary.

Also, i am having an account which was savings account where my salary was transferred by neft / rtgs till oct -2016 the amount which is deducted for non-maintaining average balance was 1600/- inr in the month of mar-17.
Upon enquiry, the bank officials told me i was holding privilege saving account and hence the charges were also too high of 800/- per month for two months, the charges deducted were rs 1600/- altogether.

Now if my salary is not credited for three months then the account should have been converted to minimum saving balance account which would bear only minimum charges
Who gave the authority to kotak bank to convert it to privilege savings account where the minimum balance to be maintained is 25000/- why was it not changed it nominal savings account when the salary transfers were stopped and upon what circumstances did the bank deduct 1600 for non-maintenance of average balance for two months.
Bank should have intimated us for changing it to such high privalge account where upon acceptance of the request should be converted to the same.

I surely have to undergo lots of pressure as still my queries are not resolved till date and the bank is no way co-operating us or showing any interest in resolving the case despite putting several service requests, bank personal follow up, phone follow ups.
I would say this is not a professional way a customer to be harassed for 1.5 years and no representative is bothered to resolve it.

I need to be adequately compensated along with the principle amount of the loss suffered by me.

Mrs. Shipra s kankonkar.