Kotak Mahindra Bank — my sbi debit card transaction to kotak bank amount

Bankscitrus payment solutions sbi debit card transaction to kotak bank amount not received
Citrus payment solutionssbi debit card transaction to kotak bank amount not received
My sbi debit card transaction to kotak bank amount rs.500 transferred, but this amount not credited to my kotak saving account,

Transaction id: othpg[protected] citrus pay etailing mumbai

Transaction date on 14/01/2020 time-09:49pm

I transferd money from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue, account holder name rahul

http://t.payu.in mechant by citrus pay etailing mumbai

Pls check & refund the amount to as same bank proces & clear the issue.
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