Kotak Mahindra Bank — online transaction failed but money deducted from bank account

Address:400076
Website:www.kotak.com

Hi i am vikas kumar. I have tried to add 1000 rs to amazon in amazon money wallet on 13th nov but transaction failed due to some reason and money got deducted from the account. I have waited for 5 working days to get the refund but i didnt receive it yet. I have contacted amazon too but they are saying that we havent receive anything and asked me to contact bank. I dont know who is at fault here kotak or amazon, but here consumer (Myself) is suffering the problem. I have attached the screenshot for the same.
My details are:-

Name - vikas kumar
A/c - [protected]
Mob.:- +91-[protected]
Email id - vikas. Ece.[protected]@gmail.com
+1 photos
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Complaint comments 

Comments

Plzzz issue my passbook
Dear Team,

I have credit card of Kotak Mahindra bank wide card No.[protected]

I m totally not satisfy with service from kotak Bank and I want to settlement of my credit card
I have received the call from Kotak team for payment reminder and he was very ruthless and speak wrongly words with client

Kindly consider and do the needful

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