[Resolved] Kotak Mahindra Bank — Tbms charges levied without prior notice... Really frustrating... | |||||
Tbms charges are levied on my account without any prior intimation. I have an ecs linked with my ing vysya account for lic premiums. But ever since ing changed to kotak, ecs was not happening for 2 months. So i paid my lic premiums online with late payment fee too... As per lic person's advice i gave it a final try by depositing 5k for lic ecs in kotak account. But as soon as i transferred... Within no time all my money has been deducted for tbms charges... Kindly either reject my ecs link with my kotak account and close my account or re-pay my money in full, so that i can continue ecs... Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved Kotak Mahindra Bank customer support has been notified about the posted complaint. Verified Support Jun 13, 2017 Kotak Mahindra Bank Customer Care's response Dear Customer, Thank you for banking with Kotak Mahindra Bank. We apologies for the inconvenience caused to you we request write to us your concerns at solutions.[protected]@kotak.com along with the CRN. Alternately you may call us at our 24 hours contact center at[protected] Assuring you of our best services at all times. Regards, Team Kotak | |||||
 3 Comments | |||||
Comments
Deduction off amount from salary (TBMS) though its zero balance salary account why they are deducting the amount.
I check my Bank statement that I found this account is opened
my Dad name not my name. As a requested to you please correction the
account name here I mention my Bank account number.
A/C No. [protected]
my Dad name not my name. As a requested to you please correction the
account name here I mention my Bank account number.
A/C No. [protected]
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Also there is no notification / intimation to me in this regard. What is the reason behind this?
Also from the LIC of India ECS department person, I got the information that for all mentioned months my ECS cheque has been dishonoured. And hence premiums has not been paid for those months.
Only after this I started paying my premiums online itself without considering ECS... since it was total failure.
After the TBMS deductions, when checked my statement I see that suddenly from no where... ECS deduction has started again in 28th Feb 2017. And I did not get any intimation about this as well.
I'm sure this is because of the ING bank acquired by Kotak. Shouldn't all this be taken care as well. Is this the level of customer care you ppl offer?
The bank is completely responsible for this irresponsible act without any intimation for 4 months time.
And you took my 5000 rupees for some irrelevant reason... Just disgusting