[Resolved] KTM Sportmotorcycle — bad service providers and cheap quality ktm parts.

Aditya5195

from Mumbai, Maharashtra

May 15, 2019

Address: Pune, Maharashtra, 410507

I am aditya, i have purchased ktm duke 390 in 2016 and its been just 30000 kms of my bike, and i have to face many issues related to engine.
My engine got seized at 20000 kms as the engine head was damaged internally. I got it clamed in warrenty.
After that a month back my abs motor was not working and i have to pay a big amount to replace it.
And now at 30000 kms my engine bore has got damaged.
My abs motor was in warrenty. But the service men did’nt put the complaint and i had to replace the motor at a big cost.
If ktm cannot provide good reliable parts, then its very bad to be a ktm customer.
At just 30000 kms my engine got damaged and now the engine bore is damaged.
Ktm should provide good reliable parts and better service provider.
Thankyou.

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Jun 15, 2019

Complaint marked as Resolved

KTM Sportmotorcycle customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

KTM Sportmotorcycle Customer Care's response Dear Mr. Aditya,

We are in receipt of your mail and noted the contents.

For effective resolution of the issues raised by you, kindly provide us your details in link given below.
http://callcentermanagement.excelloncloud.com/complaintKTM.aspx

Concern workshop service team will be in touch with you for issue resolution.

KTM India Team

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Comments

Jay Shehrawat

from Delhi, Delhi

Jun 5, 2019

I am at the ktm service centre and the desk person and the spare part person is never on time here this is not the first time this has happened to me every time the person is late and I have to wait an hour before actually getting help LOCATION IS KTM SANPADA SERVICE CENTRE SO KINDLY LOOK INTO THAT AND HELP