Kurl-On — mattress

Address:

Bangalore, Karnataka

Hi,

I had ordered a kurl on mattress in the year 2015 and eventually the mattress had sagging issues. After several calls and emails (Worthless customer service team) i got a replacement.

Now after getting the replacement which is not even 2 years old i am faced with the same sagging issues.

My complaint no. 4730347 was registered and a technician was sent to inspect the same at my residence on saturday 10th feb. I did not receive any call back from the customer care team on the issue and tried calling them back today.

To my surprise the customer care team states that we will not replace the mattress as the original invoice date has been crossed. Being a non satisfied customer i asked for the supervisor (Name given is anand) who refused to give hs last name was very rude and not at all helpful.

My question to mr sudhakar pai is that is this the way we get traeted as customers?

If you have given me a replacement and has the issues again, is that my fault?

You claim that you ensure customer satisfaction as the statement in the below link.
https://economictimes.indiatimes.com/magazines/panache/kurl-on-md-sudhakar-pai-ensures-customer-satisfaction-addresses-40-grievance-calls-a-year/articlesh...⇄

Would request you to teach some manners to your team on how to speak to customers and like a resolution on this asap.

If no response recived in 24 hours will ensure i post the same on social media as well.