Kurl-On — Order tracking issues - Worst customer Service

Address:

Tamilnadu

If anyone is liking kurl-on mattress don't book it within their official site booking because they don't have a good website to deal with customer needs. They are still in a decade back of building eportal. Buy directly from amazon/flipkart or through retail shops to avoid stress. Here is my reason on why?

Recently I made a payment and booked coir mattresses online from the official website of kurl-on and I was awaiting for getting the status of the delivery. I've dropped email to their customer care and there is no response received. There is no strong platform built in their website to track the order status. After 3 days suddenly my amount was revered and there is no email or any saying about why they have reversed it.

I love the product I've been using it for many years, good quality but need more improvement on facilitating customer on doing online shopping.