[Resolved] Kutchina India — Faulty hob provided | |||||
I, Payal Goswami bought a hob on 23.1.2016. Immediately within a week of it's installation it started giving problems which were conveyed by me to Kohinoor electronics in the Ghodbunder Road branch in Thane. In spite of making repeated calls the technician came on 08.02.2016. He was not ready to listen to any of the problems faced by me with the hob. The main knob has been producing a ticking sound in spite of the timer not being on. Secondly, the knobs when turned on give a mild shock. Thirdly, the flame flares up the moment the flame is ignited. Lastly the knobs also are not very smooth in their functioning. Also the burner with the timer stopped working for two days and then came back to functioning. Having heard so much about your brand from various sources, today, I am sorry to say that your product has not lived up to my expectations. Also I want the product to be replaced at the earliest. Was this information helpful? | |||||
Jul 25, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Jun 22, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
Replacement of Circuit Board of Kitchen Chimney
I have bought a Kuchina Kitchen Chimney about 7 months ago. The circuit board got damaged and company had to change it free of cost as it is understand warranty/guarantee. It is now 1 month but the replacement is not been done and every time I call them they say it will take some more time.We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina