[Resolved]  L G Electronics — complaint for delayed installation of new purchased Washing Machine

Address:

Thane, Maharashtra

Sir/Madam, please find the attachments showing my purchase of LG washing machine from Vijay Sales, Ghod Bunder Road, Thane, Maharashtra. Details - Date of Purchase : 06/07/2014 Recieved on 07/07/2014 Registered on call center : 08/07/2014 Complaint No. : RNA[protected] Daily Call to Call center - says complaint is forwarded Technician will come within 24 hrs. daily same answer. I or my wife had to wait at home if the technician comes for installation. no one came today I called up again in the morning - I was given 2 ph. nos. [protected], / 39 . The whole day I kept on trying these nos. but in vain. No one to pick up the call for no.38 & no. 39 is invalid. Again I called up the call center in the evening - I was told that your machine is not yet registered & call was cut abruptly. Ok. Could be some network problem. I called up again after half an hour - I recorded the call, I was again told to wait for 24 hrs and complaint will be forwarded. I argued and ask for some concrete solution as I was wasting my time & energy & also the financial loss. so, she gave another No. to contact [protected]. This no. I tried immediately 3 times from speaker phone so that the counsellor could hear. There was no one to pick up the phone. Finally I argued that if within next 24 hrs I don't get the machine installed by technician then I will have take the matter to Consumer Forum. You are requested to look into the matter and attend the complaint on priority basis, else I will have to take further necessary action to recover my loss. _________ PRAMOD MUKUND PASHTE ... [protected] / [protected] 11/07/2014 7.10 p.m.