Samsung — Laptop under warranty issue

Address:

Vadodara, Gujarat

Dear Support, Please do the needful for my Query as I am facing lot off issues with Samsung Service centre, Gayathri Enterprises, Vadodara, Gujarat, Fateh gunj area. I purchased a Samsung Laptop Model (NP350V5C-A02AE) last year in the month of December in UAE and it is still under warranty. At the moment my Laptop is in India and my family members had been to the Samsung Service centre of Gujarat State, India, Vadodara -- Fatehgunj branch, However the people in Samsung Service centre is not repairing unless they get an approval from Samsung. As per them they sent an email to Samsung Head Quarters in UAE. I have already contacted Samsung UAE and as per them they need to know to which email id and contact person they sent an email to ? also they are strictly saying that the approval is not required at all..But the Samsung in India Gujarat says they need an approval. I request you to please look into this matter ASAP, Co-ordinate with Samsung in Gujarat Vadodara--Fatehgunj branch and get the issue to be resolved ASAP. I don't want the Warranty to be finished which is in the month of December. Contact number of Gujarat Vadodara Fategunj: [protected], Manager name is Kedar and email id is support.[protected]@samsung.com, as per them they sent an email to Samsung Head office, when asked them that to which email id they sent an email they say that they cannot tell us, what is this injustice?? The problem with the Laptop is, it is getting heated and the lines are appearing on the Screen. Invoice number:[protected] After purchasing the laptop from Samsung why should I face these many issues and no proper response at all. When I called them today and asked them to which email id they have sent an email, they are saying that its an internal and they cannot tell us. However I asked them the name of the person, they are not telling at all. Why Samsung India service centre is troubling us and not giving proper response at all??? Please look into this matter ASAP!!! Regards Mujtaba Ahmed Mob:[protected] Email id:[protected]@gmail.com