Sony VAIO Vpceg28fn / B 36cm — Useless extended warranty ...just fraud...scam!!!

dinesh_251

from Delhi, Delhi

Address:

Maharashtra

I am a loyal customer of Croma since few years and specially because I am myself a TATA employee

This email is regarding a bitter experience I am having now after my "Sony Vaio" laptop purchase almost 1.5 years ago. At the time of purchase I spent extra money to an extended warranty for 2 years. At that time I was told that in this extended period all hardware problems will be covered and if it will not be repairable, full money will be returned as credit to buy anything of same worth.

Recently I noticed a laptop mal-function (hinge is not moving on its excel properly making it joints go loose. When I approached Croma, I was told that this will not be covered under hardware.

I have couple of points to mention that:

1) Why there is mis representation of facts and why not customer is told in advance that "few things will not be covered"?...Why not a list of parts that are not covered is given to customer...probably then I should have not taken extended warranty or may have been taken from Sony directly. TATA is another name for integrity and I did not expect this from CROMA. At the time of taking ext. warranty, i was told "Sir, you now relax for 3 years as croma will take care of all software and hardware issues."

2) Moreover a mal-function due to inferior quality of design, should be taken care by either the seller (CROMA) or maker (SONY)...now Sony people are mentioning that the extended warranty is bought from Croma and not Sony albeit CROMA should take care of this and should be covered in there warranty.

Upon suggestion from Croma Store Manager, I have given laptop to Sony Center for estimation however I humbly request you to please cover these expenses or get this done by Croma technicians. Sony just informed me that to repair the hinge and cost would by Rs. 9880/- (what the hell?)

I am not ready to shell out any money for this thing when i had paid for extended warranty. I hope you will not let Croma Customers down and dis-satisfied due to small thing and turn to other sellers.

Please help or will have to take some strong action against this issue.

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sony.m.m

from Bengaluru, Karnataka

Sony — fraud

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Croma Customer Care

from Mumbai, Maharashtra

Dear Dinesh,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma