Lava Mobiles — faulty mobile handset

Address:

249403

Dear sir,

I had purchased a lava mobile on 14th april 2018 from a retail store m/s singhal communications situated in jwalapur, haridwar.
It was a gift to my mother from my side. I use to work at bulandshahr up, and came back on sunday evening to my work place.

Phone started giving problems from the very next day, as she is unable to reach that retail store, so i came back with the phone to the retailer on 28th april (Last saturday was a off to my work.)

Problems were -
1. Phone by itself does not give any ring, while volume is full and its in general sound mode and trying to play any music, it will tell unsupported format (For mp3). Even trying to play online music or youtube (It will not give any sound). Then phone have to be restarted again and it start ringing and music playback starts. This problem come back in intervals of 1-2 hours.

2. During a call, incoming voice is distorted and after 2-4 minutes. Calls gets disconnected by itself. I checked the same sim in other phone. No such problem. Even tried other network operators like vodafone and airtel in the lava phone. Problem is their for every sim.

Retailer asked me to go to nearest lava care center (At ranipur more haridwar) and show them. I went there, they checked the phone and said we had updated the software which was obsolete.

But the problem came back after 1 hour again. I went back to the retailer shop next day on 28th april, their one of lava sales executive (Mr. Nikhil kapoor) who convinced to buy a lava phone. He was their, he told me that software was not updated and lava care people fooled me, and he took the phone with bill and accessories and ensured me that he will personally go to lava care and make a check with the phone.

He gave the phone back after 4 days on 3rd april and told that problem is resolved. But after one day, i found out phone is in the same condition. All lava retailers and lave care people are fooling me and just time passing with the customer.

I trusted lava, but phone getting faulty after a 2 day use. It's just unbearable for a customer. Rather it was a gift, it became a night mare for me.

Contact - nitish chauhan ([protected]@rediffmail.com)