Lenovo — lenovo k6 power mobile new phone under warranty service

Address:

Chennai, Tamil Nadu, 600099

I was very fond of lenovo product once my sister-in-law use this mobile k10. So for past 4 months i was dreaming about getting lenovo phone. But now i am feeling why i bought that product.
Imei no: [protected]
Service order: soin[protected] (Chennai anna road)
I have purchased lenovo k6 power (4gb ram) on 05.08.2017 at reliance digital kolathur. Also i purchased reliance jio sim (4g) for testing the phone. I have not got the network signal in my new phone but it worked with some other phone. So, reliance people asked me to wait for one day for sorting out the issue of network by thinking sim problem. Next day also they were having server problem and again asked to wait one more day. Till that time i didn’t suspect the phone. Second day i put bsnl sim that also having network problem. Then only i realized problem with the phone only, not sim. (That much confident i had with the quality of the lenovo products).
Immediately i surrendered to the store reliance digital on 08.08.2017 for tendering replacement of the phone. They told only the software problem and it will be set right by service center itself. So they collected my phone with the adapter, data cable, inserting tool and earphone. Also they told suppose if any problem which could not be settled will arrange for replacement.
I am hearing no sound from reliance people regarding this for two days. When i called their landline numbers nobody responsive. When i directly went to the store, they have given to the authorised service center at anna road[protected] and will be getting after one week.
I shocked the new phone not even used is under repair that too will be getting after one week only. Also they told some dent is there and the network cable cut off. Again i shocked how it happened. When i was giving it was in good condition and the reliance people also checked it at the time of surrendering the phone.
I argued with so many people at reliance and all are not taking the responsibility of the issue. Finally i pacified myself with the serviceable mobile set as a penalty for buying lenovo phone.
Even now, i didn’t get the phone after 20 days of purchasing. Whenever i am calling the service center not picking the phone. Suppose if they attending the phone, are saying indent ordered at warehouse, not getting the spares.
How can i suggest your products to my people after affecting. And in future also how can i get your product. It makes me to give adverse entry only.
You know very much that if loses one customer, a mass of customers will be lost.
I request you to make me a pleasant experience with the lenovo mobile by returning my phone at the earliest without any fault.