[Resolved] Lenskart — bad quality lenses are being provided with the frames who's anti scratch film is coming out which creates problem in visibility. | |||||
I buyed the the frame from lenskart store at bhootnath lucknow on 12 february 2017 by selecting the good quality frame of vincent chase & glasses of british optics so that i don't have any problem in seeing & have faith in company that they will provide a quality product by paying a valuable amount of rs.2400. But it's being a year crossed the quality of the lenses being disclosed of british optics, the anti scarth film of the lenses is coming out from lenses which creates problem for me in seeing. It's seem's that by paying huge amount also the customers are not getting the valueable products. It's a matter of shame for lenskart that in era of competition of companies you are lacking behind by these negativeness. I made a telephonic complaint also on[protected] with ticket id:- 5857876 but no action is being taken till now against my complaint. So kindly get my lenses replaced as soon as possible. So that i can believe in lenskart product again. My contact no. Is:- [protected]. Was this information helpful? | |||||
Jun 2, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Apr 20, 2018 Lenskart Customer Care's response Dear Pranjal, we sincerely apologize for the inconvenience caused to you. Please be assured that we will get back to you soon.
Verified Support Apr 20, 2018 Lenskart Customer Care's response Dear Pranjal, we apologize for the inconvenience caused. As discussed, kindly share few images of the product with us so that we can get that checked with our team.
Verified Support May 01, 2018 Lenskart Customer Care's response Dear Pranjal, Since we did not receive any revert from you on the decision taken by higher management on your out of warranty product case in which we are offering best possible discount on your new purchase from our end, therefore, we are closing this concern and it will automatically get reopened if you will revert to this email for any further assistance.
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Images Of Bad Quality Lenses Provided By Lenskart To Me Who'S Anti Scratch Film Is Coming Out Which Creates Problem for Me In Visibility. Kindly Get Rid Of This Problem As Soon As Possible By Replacing Or Correcting The Lens Problem Of Minee.
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