Lenskart Complaints & Reviews

I bought these power glasses for my driver and gave it to him just 3 days back. After 2 days the glasses were chipped from where the frame was screwed into the glasses.
The satyaniketan outlet (New delhi) told me it's not a manufacturing defect. Plz explain me something how can a glass get chipped side of the screw without getting chipped from sides
And mind u both the glasses r chipped from exactly the same place

I have purchased the glass from online website on date 11/02/2018 and also return it within 7-14 days of purchased, but they still not refund the money in my account, its been almost over 2 month and they are closing the ticket without resolution,
Also there is no escalation matrix on the site to resolve the issue,
They should be now fine for so much delay in money refund
Very much dissatisfied with the service

Regards
Suraj khade

I have purchased spectacles from lenskart (Order id: [protected]) on 28-may-17 and they are still on warranty. The specs are of very low quality and looked filthy even when i received it. I took it to the outlet after receiving the order and asked them to change this damaged product, but they assured e that the product will not have any issue and they will change it if ever the product created any problem. Not the product got damaged on its own at the same place about which i had raised the question at the time of purchase but the outlet is denying its responsibilities to rectify the issue.

The lenskart website should have mentioned on its website that no after sales services would be provided to its customers so that i wouldn't have bought it.

I have purchased one specs with power -0.25 and -0.50 from lenskart and i was using it for more than a year. This time i just had a check up of the same specs with one of the optician in my city i got to know that my specs has -0.50 and -0.75. I am very much disappointed to hear that and i just don't know how can you just play with these powers. I will definitely pass on this news to everyone i know including social media for sure.

My order i'd is 4899306. I have brought spectacles 4 months back. Today the frame has broken without any physical damage. Did not expect such a bad quality frame from lenskart which can't even give a life of 1 year. If possible try to get my spectacles repaired or else i would get spectacles from some other store which can offer me good quality spectacles.

I placed an home check up request in december' 2017. When a guy came for check up, i asked him to place an order under my mobile number for communication but he placed it under my brother's number to achieve his monthly target..

I placed an order of two specs @rs.4480/- on 23rd dec'17..

I was in the hurry to travel to hungary by jan 8th'2018.. I told him very clearly, i want the product to get deliver before of my travel date.. But lenskart people have canceled my order without any information or my confirmation.. That sales guy had registered my order under my brother's number so i haven't know about this..

When i check the reason for product delay with the sales guy, then only i came to know about the product cancellation.. Immediately he reordered the product and informed me that it will get delivered before my travel date.. But both the product got delivered only after 8th jan'18.. So i asked him to process refund.. Later no response from him.. I keep on calling him but he haven't respond me..

So i have written a mail for product pick up to lenskart directly.. Pick up guys are very cleaver than that sales guy... He picked up only one product.. Later my continuous follow up, that second product got picked up on 15th feb'18, finally i got an email confirmation for refund on that day and asked me to wait for 5- 10 working days...

But i haven't received the amount in my bank account... Later one month of that so called waiting time, i've written a mail again, suraj has replied me that he will reprocess the order and send it to hungary with additional 1000rs as shipping charges..

At that time i was unable to reply him with the address, since i was on travel, haven't check my mail.. When i'm returning from trip, another email received from lenskart stating that they are closing the ticket since i haven't respond them within 2 days.. They have closed this issue without resolving... I asked the explanation, how could you people can close the issue neither delivery my product nor refund my money.. Then they come up with another new story of store credit now.. It will take another 2-3 days to get credited in my account as they said.. But the issue, i haven't place the order from my personal lenskart account, that sales guy has placed it from his professional account.. Even that poor customer support people haven't realized that how could i get it from his lenskart account

Tell me, where i made a mistake here...
Sales guys denied to place my order with the same number in which i already requested for home check up for his beneficial.
Lenskart guys cancelled my order without any information
They delayed my new order
They made another mess in product pickup and delayed it for more than one month
They delayed to process refund for another one month
They are keep on sending an email stating that they forwarded my issue to concern team, but till now no proper response
They delayed to resolve a simple issue for more than 4 months

The only mistake is, i placed an order with lenskart that too with the help of that sales guy austin ([protected])

It is not a dress, accessories or something which i ordered.. My eye power has increased, i order spectacles for my emergency and basic need.. They are dragging this small issue to this many days.. If they could have inform me before, i could gave look for alternate also.. Already 4 months got over, they are holding my money for this many days
C

Hi team, i have purchased progressive glass for mom, she couldn't use it for couple of intial days as she had to stay away from our home town. However i trusted the brand and acknowledged that the glasses were ok. But later when i went back for change at lenscart uttarahalli branch, stating the glass has increased her number.. I was told there would be no replacement as such. I am very much dissatisfied with the brand.

I was purchased john jacobs frame with glasses in month of nov 2016.

Few days back when i was cleaning my glasses i observed some glass pieces coming out. Today i went to lenskart showroom located at nad, vizag. They had seen simply said that ur glasses shining was gone.

How would shining will be erased with in 1.6 years... It costs up to 4000 rupees

Bf-21, salt lake city, sector 1, cap island, beside indusind bank, kolkata, west bengal 700064... They r frauds...

On 28th jan 2018 i went to above address for my eye sight check up n for new glasses n lenses... They checked my eyes and told that my number is still same... After my glasses n lenses came i felt that something wrong with my glasses... Because it was not clear vision... Then i went to local place for eye sight they told this is not my number... My number was increased... They gave me the same numb which i was using previously... The local doc told me to lodge a complaint against them... How these people who r unproffesional can make people fool... They r frauds... They r cheaters... N the way they talk to us very badly... Plssssssssssss do something... They r frauds

I dont complaint about things happening around but this made me to write one.This might be helpful for those who are purchasing through lenskart. I have have returned "Polaroid sunglasses" costs Rs.2700.I got acknowledgement slip from the courier person as well. I expected the refund but it didnt come. Lenskart customer service informed that their logistics team received a different product and claiming that I gave that intentionally. I keep regular follow up on issue since last week of Jan'18. I have received a substandard/used cooler sent by lenskart and closed my complaint ticket as well. Its very unethical and never expected from lenskart team. I'm planning to return this one. Never knew they would do this to customers.

Returned Item : Polarized sunglassess PLD 8015 IN

Hi,
I bought a pack of 6 from Aqualens-24 H Monthly Disposable- (quantity 2 packs) from Lenskart on 29 January 2018.
Every time I use the lenses, my eyes turn red and have gunk. The first pair I used was thrown by me within 15 days and that too I did not use it everyday.
Meanwhile I got my eyes checked and there was an increment in power of both the eyes. Current power-R 1.25; L 1.5 & earlier it was R 1 & L 1.25.br...

The frame boasts of a years warranty but to my sheer amazement yesterday the temple snaps from the hinge out of the blue. I was disgusted but kept my patience and contacted the lenskart guys fahim at drc ghaziabad and informed them about this manufacturing defect. Instead of apologizing for the substandard product and service the center manager had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to get it repaired from a local shop. I was completely bewildered and dumbfounded by lenskart's attitude.. A company which boasts so much about service and customer satisfaction. Relevant details with the picture of my frame. Expecting a swift response...

I purchased spectacles from lenskart one month ago. It got broke so i went to the lenskart store to check if it is replaceable, they asked me submit specs and told me that they will revert back by mail as soon as possible. It's about 1.5 weeks i haven't got any email and i call them everyday they just simply that we'll connect back to you in 10 to 15 minutes....

I had purchased two lenskart products on 9th december 2017. I had agreed to return my old set of glasses for which i was given a coupon code with 50% off on my next purchase worth rs 2798 or above and valid for 90 days from the day i received the mail (22nd jan 2018).

I tried to purchase two more products on 4th march 2018 worth rs 3471 and tried entering the coupon code. It was rejected and the offer didn't apply. I called...

Hi,

I order 2 specs in jan paying around 6500 rs.

I started using specs almost 1 month after that and realized those are not suiting. So just to confirm, i went to one of local store to check lens power and came to know that power of glasses are far far away from prescription submitted. I called lenskart to re-confirm order prescription and came to know prescription was correct. But big blunder of not giving...

I ordered a pair of eyeglasses from lesnkart on 4/4/17. I payed them amount inr 4775 through card. They assured me 1 year warranty on my frame body of the eyeglass. Now i am facing an issue due to manufacturing fault of the product. I lodged the complaint at lenskart store and asked for some assistance from their end. At first they assured mt to provide all the benefit and gave me false commitment and assurance,. They even asked to submit my product to the lenskart store and i did the same as per their conversation. I am holding down the receiving of my order done by the lenskart store.
Now, lenskart is not even replacing my product, neither giving me my previous order nor providing any compensation to me.. Whenever i try to bring the topic of my product, they try to fool me around with some uncompromising deals. I am really tensed and feel cheated with the lenskart. They are not at all ready to provide any details and information for my product. Can u please help me out from dis.
Really exhausted both mentally and financially.
Cheating the customers without even trying to help them.

I am old customer of lenskart and recently moved to banglore but quite get shocked with lenskart service and logistic management.
I ordered 2 product (Spectacles and sun-glass with power) 1st time i received the product after 15 days which is already too delayed and when i was checking the product then i come to know that nothing has been done in that sunglass then the salesman requested me and again after 15 days the product was ready but not received and finally i cancelled who is going to take the product after 30 days.

Worst service nowadays and will neither buy any product and ask other also to do the same.
Titan vision eye is far more better than lenskart.

Registered number [protected]

I have bought a frame vc 10504 on 28 jan 2018. And i was not comfortable with the frame and it's color. So i generated a refund. And after some days it was taken by the lenskart. But after many i did not get refund. I contacted lenskart customer care number and ask for my refund but i was told that i will be transferred in 2-3 days. But then also i didn't get my money back. And they are showing that refund is completed. I have contacted my bank also which show that they not get any refund request in my account. I have bought my frame for rs 709.00. And i have returned it on 15 feb 18. Order no. Is [protected].

I had placed a order on 11th february, 2018 at the noida store (Shop no. G6 & g6a, ground floor jo p plaza, sector 18) which was supposed to reach my home address by 19th february.
I haven't received yet and the staffs at the store are so irresponsible that they don't call back even after i have notified them about the issue. They act smart by making a proxy to my call.
It's my request that you please take immediate action.

Order details:
Order & order date - [protected], 11feb 2018
Payment method - offline cash

So i am a regular customer at lenskart, i ordered my lenses but they were delivered in more than a week and their officer committed to me to give compensation on his own, when i now check my account the compensation is not there, they are now denying it.
To me it's not a great deal but they have definitely lost a valuable customer, committing something and not delivering it isn't what u expect from them.
They made me call their customer care for 3 days and then said all this. Its very disappointing