[Resolved] Lenskart — broken glass

danishmsin

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410221
Website:	www.lenskart.com

Respected sir/madam, i, rahim shaikh, bought spectacles from panvel branch on 11/04/2017. While traveling, the left side glass suddenly broke. I was assure about your excellent quality. But it failed to prove so. I hope you see this complaint and give replacement as soon as possible.
I'm attaching the image and invoice copy of it.
Thanks!

+2 photos

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May 22, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Lenskart Customer Care's response Dear Rahim!! Sincere apologies for the inconvenience caused to you. We assure you that we are here to assist you. We will connect with you in some time for better assistance.

Verified Support

Apr 15, 2018

Lenskart Customer Care's response Dear Rahim!! We tried calling you multiple times, however, unable to connect with you. In absence of any response, we are unable to pursue this further. We have sent you a mail regarding your concern. Please write us back on the same mail for any assistance required.