[Resolved] Lenskart — buy 1 get 1 free fraud

Soumikpaul

from Bengaluru, Karnataka

Feb 2, 2018

Address: New Delhi, Delhi, 110091

Website: www.lenskart.com

Hello,

I had placed an order for vc e 10210-c4 eye glasses on 14th january 2018 (Order no. [protected]) and was supposed to get another frame (Vc 5882-c1) free. Accordingly i was charged 4816 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that i have paid 2744 for one frame and 2072 for another frame.
So basically they are hiding the price of one frame under the other frame initially and this complete idea of getting the other one is #. According to invoice i have paid for both the lenses and none of the frame is free.
Kindly take appropriate actions for shutting down such hidden offers from lenskart.

Thank you,
Soumik paul

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Mar 19, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Lenskart Customer Care's response Dear Soumik, we would like to inform you that we have received your complaint in regards to the offer. We will get the details checked and will update you at the earliest.

Verified Support

Feb 08, 2018

Lenskart Customer Care's response Dear Mr Paul, as discussed, we're glad that your issue has been resolved. Do let us know in case you need any further assistance.

Feb 22, 2018

Updated by Soumikpaul Good handling of the issue by lenskart.